Tag: Manager

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The Good, the Bad and the Ugly of Project Management for Christian Leaders

It’s Monday afternoon at the office. The week has only begun, but you’re already swimming in a sea of memos, spreadsheets, and schedules. Just as you’re daydreaming about what leftovers you might reheat for a late dinner, your boss pokes his head into your office. He or she mutters something about quotas and deadlines before he or she drops the bomb about a “little project” he or she needs you to complete by the end of the week. And just like that, you know you’ve been handed a nightmare but for whatever reason accept the challenge.

“According to the Cranfield School of Management in the Uk, 68% of Projects Are Destined for Failure Before They Even Start.”

The lack of project management training or experience of many Christian leaders can be an enormous stress factor for them. Whilst natural organizational ability is enormously helpful, in itself it is no guarantee of any project being both successful and low stress.

What is a  nightmare project? It’s something we’re all familiar with. The boss assigns us some vague task and a deadline but leaves the means to a solution up to our creative intellect.

So how do you solve  the problem of this dreaded “project”?

1.             Understand the scope of the project  

First things first, create a list to layout your ideas on how to go about the job at hand. Write out questions you might have that need to be answered, people you might need to work with or talk to in order to understand what work must be done.

Without fully understanding what work must be done, it is impossible to accurately estimate a project’s schedule or budget.

After creating a list, share your ideas with colleagues. Work with peers who have the same goal and share the same work ethics as you. Too often, when faced with an unrealistic project, we tend to work with just about anybody who wearily agrees to have their name on board. The enthusiasm of a new project quickly fades when actual work is needed. Instead of “How can I help?” were met with “I’m busy right now” and “Can it wait until next week?”  The sponsor, project manager, and project team must share a common understanding of the scope of the project.

2.             Get estimates from the people who will be doing the work

To avoid the stress of friendly fatigue, create a solid plan of action with your co-workers. Assign duties and responsibilities and set a deadline for each task.

4.             Re-estimate as soon as you realize an estimating assumption was wrong

Don’t get discouraged if people and other things fall through. Even though it’s frustrating with the broken promises, missed deadlines, mistakes, and poor quality outputs. As soon as you realize a mistake was made, assess the impact and re-estimate the project.

“Unfortunately When Project Managers Spend the Majority of Their Time Trying to Achieve the Unachievable, the Result Is Frustration and Potential Burnout.”

But say you’ve followed those steps and were able to remain positive throughout this grueling week. You completed the assignment, whether enthusiastically or completely drained of all energy, only to be told the higher-ups decided to go a different route and don’t need the results of your project after all. “Good effort, though,” your boss tells you as he or she hands back your laminated report.

If you find yourself in this situation, just remember to never say “yes” to a “little project without first taking a look at what you’ve been handed.

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20 Inspiring Leadership Quotes

The right words can engage the brain and bring an idea to life.  History’s best leaders understood the importance of providing motivation and direction to achieve larger goals. The character, actions and thoughts of a leader, good or bad, permeate an organisation or country. Your goal should be to demonstrate the best qualities of a leader.  These 20  quotes about leadership will help you think about and guide your actions.

  1. It is impossible to imagine anything which better becomes a ruler than mercy –  Seneca
  2. Do nothing from selfishness or empty conceit, but with humility of mind regard one another as more important than yourselves  –  Philippians 2:3
  3. Failure is simply the opportunity to begin again more intelligently  –  Henry Ford
  4. Kind words can be short and easy to speak, but their echoes are truly endless  –    Mother Teresa
  5. Treat others the same way you want them to treat you  –  Luke 6:31
  6. Give me 6 hours to chop down a tree and I’ll spend the first 4 sharpening the axe – Abraham Lincoln
  7. While a good leader sustains momentum, a great leader increases it –  John C. Maxwell
  8. The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires  –  William Arthur Ward
  9. The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things  –  President Ronald Reagan
  10. Always do what’s right. It will gratify some people and astonish the rest  –  Mark Twain
  11. A good leader takes a little more than his share of the blame, a little less than his share of the credit  –  Arnold Glasow
  12. Be willing to make decisions. That’s the most important quality in a good leader –  George S. Patton
  13. Earn your leadership every day  –  Michael Jordan
  14. Never tell people how to do things. Tell them what to do, and they will surprise you with their ingenuity  – George S. Patton
  15. Innovation distinguishes between a leader and a follower  –  Steve Job
  16. Where there is no vision, the people perish –  Proverbs 29:18
  17. Nearly all men can stand adversity, but if you want to test a man’s character, give him power  –  President Abraham Lincoln
  18. A leader is one who knows the way, goes the way, and shows the way  – John C. Maxwell
  19. Don’t just delegate tasks to the next generation. If you delegate tasks, you create followers. Instead, delegate authority to create leaders – Craig Groeschel
  20. You don’t have to hold a position in order to be a leader  – Henry Ford

 

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5 Indicators You’ve Hired the Right Project Manager

5 Indicators You've Hired the Right Project Manager

The importance of hiring the right project manager cannot be overstated enough. Whenever senior managers are asked  to identify outstanding project managers, they almost always have a hard time doing so. What’s most concerning about this is that almost £2 trillion pounds  are spent on these projects across the globe, according to Gartner.

There is no doubt that it takes a lot of time and effort to become an outstanding project manager. This isn’t a job  for the faint hearted.

A great project manager has leadership traits that should be easily recognised in all   steps of the hiring process.

Things like psychometric testing and method certificates can only provide so much information on potential employees. To find  the best candidates for your position you need to  ask them real questions about their experience, such as how they dealt with and recovered from a failure; what methodologies they use to manage projects and deal with sponsors; or their creative process when coming up with original ideas for strong team building. An awesome project manager is able to answer these questions easily.

Successful project managers should have experience in dealing with both failures and successes to gain the skills they need to build a strong team that delivers results consistently.

Here are five strong indicators that the person you have hired as a project manager is likely to be successful in their new role:

You Can Catch More Flies with Honey than with Vinegar

1. People like them!

Project managers who are difficult to get along with or have unlikeable personalities are not likely to be great motivators. Awesome project managers aren’t afraid to listen to the ideas and feedback of their team members for the best overall results.

They should be friendly and have respect for everyone they are working with at all times.

2. They don’t blame others nor take credit for successes.

It can be hard not to get involved in the “blame game” when something doesn’t go exactly as planned. It can be equally as challenging to not “glory grab” when a project goes off brilliantly and without a hitch.

A strong project manager will shield their team when criticism is raining down by passing the message down in a constructive way, so it can be addressed and fixed promptly. In the event of a project success, great project managers make sure the people who were key to the assignment are rewarded for their work. When they speak of a successful project, they highlight the strength of their team and not just themselves.

3. They involve the entire team in planning.

A great plan is usually always the result of a “mastermind”, or the combined effort of one or more people working towards a common goal. Strong project managers encourage everyone on the team to contribute their thoughts and feedback in the planning process. While not everyone will be actively contributing to the campaign design, they listen to the opinions and ideas of people who the project will affect, such as the CEO, and the marketing department.

A strong project manager should foster a productive, creative and enjoyable work environment. By doing so, they maximise the time they work with their team so they deliver a great end product.

4. They’re serious team builders.

A great project manager understands that a major key to their project success is the team that stands behind it. Successful project managers take the time to select from the talent that is best suited for the job they need to complete. Instead of settling for just anyone who can join the team because they’re free, a skilled project manager is willing to do what it takes to onboard and recruit the people they think will bring the most to the table.

5. They’re strong managers.

A strong manager knows how to take the lead. They understand what it takes to lead their team. They know how to motivate those working with them. They realize that they are a part of something greater. They’re not afraid to take responsibility for all aspects of the project, regardless of whether it’s failure or success.

As a project director  or hiring manager, it can be a challenge to find a powerful project manager, but once you connect with the right person, you’ll know it almost instantly. A strong project manager absolutely loves what they do and they’re not afraid to tell you about how excited they are about their past, present and future endeavours.

They strive to be the best leaders and always respect the ideas and positions of others who present them with questions that need solutions. They go the extra mile to make sure that all details of their projects are addressed and fine tuned. They speak positively of their peers, their team and anyone else who is involved in the project.

What are your thoughts on what makes a project manager shine? What do you think makes the cut between being an average project manager and an awesome project manager? We  invite you to share your thoughts and experience.

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Top 10 Project Management Myths Debunked

Since the dawn of time, mankind has used myths to make sense of the uncertainty that surrounds us.  In the early 1990s  a lot of  people believed that project management was the best kept secret in business.  However,  because project management was not  seen as a  prevailing profession at that time, it suffered from a lack of awareness  which was  in a sense, a double edged sword. Those who were knowledgeable in the practice of project management became extreamly valuable to organisations and pioneers for  the profession.

These early adopters were able to convince organisations that project management practitioners were needed.  Myths around project management began to form in the business community  and as the role of the  project manager was unclear, questions were raised as to what project management was  and what it could offer organisations.

The definition of the word myth is a “widely held, but false belief or idea.” Here, we’re going to examine 10 of the most pervasive PM myths that have emerged.

Myth #1 – Contingency pool is  redundant  

This is one of the most ‘mythical’ myths that has plagued the industry  for a long time. Coupled  with the tendency to presume that ‘real work’ is tantamount to implementation or building something concrete and you have the perfect recipe for project disaster.  The thought pattern behind this approach typically originates from budget constraints and/or having unrealistic expectations. As we all know, or should know, the unexpected happens quite regularly. An effective contingency plan is important as it aims to protect that which has value (e.g., data), prevent or minimise disruption (e.g., product lifecycle), and provide post-event feedback for analysis (e.g., how did we fare? did we allocate funds correctly?).

Myth #2 – Project Management software is too expensive

If your idea of project management software involves purchasing servers, and purchasing a software application from a major vendor for a small practice with 10  practitioners  then, yes, it  is too expensive. If, however, you have gone cloud and elected to use a powerful web-based project management solution (such as Smartsheet), then you are likely to save thousands of pounds while reaping the benefits of a pay-as-you-go price structure. The present, and future, lie in cloud solutions that provide equal, or superior, functionality at a fraction of the cost.

Myth #3 – Project Management methodologies will slow us down

Project  managers  have  a reputation of using  process-intensive  methodologies  that favour ideology over pragmatism. In some instances this may, indeed, be the case when  there is a mismatch between a specific project management approach and the organisation’s acutall needs (e.g., a process-driven method, such as PRINCE2, may not be appropriate for a slightly chaotic environment that favours an adaptive approach, such as Scrum). So, in sum, put down the paint roller (“Project Management isn’t for us!”) and take out your fine-bristled brush (“The Critical-Chain method may not be our cup of tea, but Agile on the other hand”¦”).

Myth #4 – Facts and figures are more important than feelings and perceptions

While facts are very important, projects are often derailed and sabotaged because of false perceptions.  The PM must pay attention to both fact and fiction to navigate through turbulent  organisational change.

Myth #5 – Project managers need to be detail oriented and not strategic in nature

While it is of the utmost importance for the project manager to understand how to read the details of the project, they must also understand how the project supports organisational objectives.  Having a strategic perspective adds great value to the skill-set of the project manager.

Myth #6  Rely on the experts in everything that you do

It is true, we do need to rely on the experts but our trust can not be a blind faith.  The job of the project managers in this area is twofold.  First we must extract information and second we must verify that the information is accurate.  A good example of this is asking a planner  to provide an estimate on the effort required to perform a task.  In some instances team members forget to include tasks which ultimately results in a faulty estimate.

Myth #7  All the battles have to be fought and won so that we can succeed

Project managers sometimes make the assumption that they need to stand firm to get the job done, however, coming to compromise  on a particular issue is often a better course of action  in order to  win the war.

Myth #8 Project Managers  can wear multiple hats  

Wearing different hats can be extremely confusing.  This is especially true if the project manager is asked to be a business analyst or technical expert on top of serving in their PM role.  They end up doing  both roles with mediocrity.  When we “wear two hats” we essentially tell ourselves that both hats fit on one head at the same time. However, what happens if the demands of two roles conflict  and what assurances do we have that we’re managing the inherent conflict of multiple roles  and the  risks the  roles introduce? Sadly, multiple roles become more common as we move up the management hierarchy in an organisation, and that’s exactly where potential conflicts of interest can do the most harm.

Myth #9  Once the risk register is created, it’s full speed ahead

Risk management provides a forward-looking radar. We can use it to scan the uncertain future to reveal things that could affect us, giving us sufficient time to prepare in advance. We can develop contingency plans even for so-called uncontrollable risks, and be ready to deal with likely threats or significant opportunities.  Too often, it’s not until a catastrophic event occurs and significantly impacts project progress that ongoing risk reviews are conducted.

Myth #10 Project managers can not be effective in their role unless they have specific technical expertise in the given field that the project falls  within

You don’t need to be an engineer to manage a construction project or a IT  technician to manage a software development project.  All you need is a  fundamental  understanding with strong PM skills to manage  the team.  Experience in the field helps but does not guarantee success.

Project management is challenging enough without the myths. The profession has come a long way since the 1990s and some of these myths are fading. However, we still see remnants of them in one form or another.  Great projects cut through false assumptions and confusion, allowing their teams to make smart decisions based on reality.

These are just 10 project management myths, what are yours?  

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Project Manager or Scapegoat?

You Need to Stop Pointing That Finger

Big Project Failures Claim Their Victims in Spectacular Fashion

You’ve just been assigned a high visibility failing project  and  you’re working round-the-clock to get the work to the client on time, despite the fact that the job bears barely any resemblance to the project  you initially discussed. The  scope keeps creeping, the risk  and issue alerts are coming in thick and fast, the project is already  two months  past the original deadline, the clients are getting antsy even though they’re yet to provide you with various key pieces of information in order to baseline the project.  Is this your chance to shine  and showcase your skills?

If You Don’t Know Where You’re Going, You Will Probably End up Somewhere Else – Laurence J. Peter

If you manage to turn the project around and the project is successful, you will attract many fathers. However, if the project fails, you will probibly be  offered up as the  sacrificial lamb (scapegoat),  there is absolutely no way around it.  A  high percentage of projects fail to deliver useful results, that’s a  fact.

Project managers are  regularly blamed for schedule delays and cost overruns for projects they inherit by no fault of there own, however, in most cases, the fault for such issues rarely lies with just one person.

Sufficient data has been gathered to indicate that blockers such as unsupportive  management, senior sponsorship or low  resource availability are as much to blame for project failure as ineffective stakeholder management or poor communication.

Capture  all decisions

The only way to protect yourself is to ensure that you capture all decisions made in the project. In most cases  many of these decisions  will have been made by people above you. While you can influence decisions made by people under you. Get into the  habit  of building a dashboard early in the project and updating it each week with actuals.  Also consider using a  standard repeatable technique to analyse the health of your project.

Constrained resources

If you are in a project where resources are constrained, clearly outline the resources that you require to deliver the project in terms of time, scope, budget, risk  and  quality. If resources are pulled from your project, clearly articulate the affect of that in delivery terms and measure that to time delayed or cost added.

Risk and issues register

Operate  a strong risk and issue register,  ensure  it is both visible  and assessable so  your team can  actively participate in updating it.

Stop  the project

Always remember, cancelling the project is not always a failure. There can be many reasons why the project may no longer be desirable now. If you have done your job well, you can be really successful by ensuring a project does not continue to meander along, wasting time and money when there is no possibility of completing the project.

Organisational change management

Unfortunately, the same can’t be said when there are organisation change management issues.   While there are a  few project managers who feel their jurisdiction ends at the triple constraint, most now  understand the need to achieve the expected benefits from their projects.

So when is it fair to blame a project manager for poor implementation of a  project’s deliverables,  this is assuming that they were employed at the beginning of the project?

  1. If they didn’t perform good  stakeholder analysis during the project initiation stage as well as at regular intervals.
  2. If they turned a blind eye and deaf ear to factors that could impact value achievement
  3. If they didn’t insist on a clear communication strategy and progressive information sharing with relevant  stakeholder groups.
  4. If they didn’t engage influencers from key stakeholder groups throughout the project lifecycle.
  5. If the organisation management deliverables were not built into the project’s scope definition and work breakdown structure.

Assuming the project manager was appointed at the start of the project and had undertaken  all of the above, what are invalid reasons to blame the project manager  if the project failed?

  1. A lack of timely resource availability or commitment by the organisation
  2. Directives to the project manager to not engage certain stakeholder communities
  3. Ignorance by senior sponsors to management risks raised by the project team
  4. A management decision  that is too bitter a pill to swallow in spite of how much it has been sugar coated

Have any comments or stories that could help to expand this article?

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43 Great Quotes To Inspire You To Be a Better Christian Leader

Anyone who has responsibility for the work of others understands the unique challenges that come with managing people.

Over the years, various thought leaders have come up with pearls of wisdom in the form of quotations that when given some thought, have a lot to teach us.  Sometimes a simple quote is just the thing to lift our spirits, to make us smile or to give us the energy to keep going when we’re feeling low.

Here are 43 such quotes to make us better Christian leaders.

  1. “The Christian leader of the future is called to be completely irrelevant and to stand in this world with nothing to offer but his or her own vulnerable self.” –  Unknown
  2. “In most cases being a good boss means hiring talented people and then getting out of their way.” –  Unknown
  3. “The good news is, God has provided us with a LifeBook to help us – the Bible.” –  Unknown
  4. “Encouragement is the oxygen of the soul.” –  John Maxwell
  5. “There’s only two things you can start without a plan: a riot and a family, for everything else you need a plan.” –  Unknown
  6. “Rejection is an opportunity for your selection.” –  Unknown
  7. “People don’t care how much you know until they know how much you care.” –  John Maxwell
  8. “Leadership is getting people to work for you when they are not obligated.” –  Fred Price
  9. “Running a project without a work breakdown structure is like going to a strange land without a roadmap” – J Phillips
  10. “You don’t have to hold a position in order to be a leader.” –  Henry Ford”
  11. “Have a good plan, Execute it violently, Do it today” – General Douglas McArthur
  12. “The single biggest problem in communication is the illusion that is has taken place.” –  Unknown
  13. “To improve is to change; to be perfect is to change often.”  –  Winston Churchill
  14. “A project without a critical path is like a ship without a rudder.” – D. Meyer
  15. “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams
  16. “What’s measured improves.” –  Unknown
  17. “A goal without a plan is just a wish.” –  Antoine de Saint Exupry 1900-1944, French writer and aviator
  18. “If it is not documented, it doesn’t exist. As long as information is retained in someone’s head, it is vulnerable to loss.” –  Unknown
  19. “It must be considered that there is nothing more difficult to carry out nor more doubtful of success nor more dangerous to handle than to initiate a new order of things.”  –  Machiavelli 1446-1507, Italian statesman and philosopher
  20.  “No one can whistle a symphony. It takes a whole orchestra.” –  Unknown
  21. “Luck is for the ill-prepared.” –  Unknown
  22. “Tell me and I’ll forget, show me and I may remember, involve me and I’ll understand.”  –  Chinese Proverb
  23. “Of all the things I’ve done, the most vital is  coordinating the talents  of those who work for us and pointing them towards a certain goal.” –Unknown
  24. “PMs are the most creative pros in the world; we have to figure out everything that could go wrong before it does.” – Fredrik Haren
  25. “Why do so many professionals say they are project managing when what they are actually doing is firefighting?” –Unknown
  26. “The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.”  –Unknown
  27. “Ensure your documentation is short and sharp and make much more use of people-to-people communication.” –Unknown
  28. “Quality means doing it right when no one is looking.” –  Henry Ford
  29. “Leadership offers an opportunity to make a difference in someone’s life, no matter what the project.” –  Bill Owens
  30. “Leaders must be close enough to relate to others, but far enough ahead to motivate them.” –  John C. Maxwell
  31. “Leaders have two characteristics: first they are going somewhere, and second they are able to persuade other people to go with them.” –  John Maxwell
  32. “The key to successful leadership today is influence, not authority.” – Kenneth Blanchard
  33. “The manager asks how and when; the leader asks what and why.” – Warren Bennis
  34. “The best example of leadership is leadership by example.” –  Jerry McClain
  35. If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” –  John Quincy Adams
  36. “The authority by which the Christian leader leads is not power but love, not force but example, not coercion but reasoned persuasion. Leaders have power, but power is safe only in the hands of those who humble themselves to serve.” –  John Stott
  37. “We can be tired, weary and emotionally distraught, but after spending time alone with God, we find that He injects into our bodies energy, power and strength.” –  Charles F. Stanley
  38. “Jesus said, “For even the Son of Man came not to be served but to serve others and to give his life as a ransom for many.” –  Mark 10:45
  39. “We are all faced with a series of great opportunities brilliantly disguised as impossible situations.” –Unknown
  40. “Be faithful in small things because it is in them that your strength lies.” –  Mother Teresa
  41. “The greater your knowledge of the goodness and grace of God on your life, the more likely you are to praise Him in the storm.” –  Matt Chandler
  42. “Continuous effort  – not strength or intelligence — is the key to unlocking our potential” –  Winston Churchill
  43. “God is most glorified in us when we are most satisfied in Him.” –  John Piper

If you know a great quote or scripture that will inspire others to lead their churches better, please feel free to share it in the comments below.

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7 Signs that Suggest You Should Step Away from Managing the Church Project

Signs That You Aren't Cut-Out To Be A Project Manager

The lack of project management training or experience of many Christian leaders can be an enormous stress factor for them. Whilst natural organizational ability is enormously helpful, in itself it is no guarantee of any project being both successful and low stress.

As a Project Manager, you will need to manage every aspect of the project from start to finish, working on a series of pre-determined goals and objectives.  Not everyone is cut out to be a Project Manager.  It’s not even necessarily a highly desirable job.   You get a lot of visibility, but not necessarily a lot of recognition, unless the project is very successful and highly visible. As such project management is  not  for the faint-hearted.

Although specific responsibilities vary from industry to industry, the role of a Project Manager will generally include the following:

  • Defining the project
  • Scheduling
  • Budgeting
  • Risk assessing
  • Project control
  • Providing direction and support to the team
  • Quality checking
  • Reporting progress, problems, and solutions
  • Assessing results of the project
  • Closing down the project
  • Managing and working with multiple stakeholders

When it comes to project managing, it is important to have certain skills to be the most effective Project Manager you can be. Some people have these skills and others do not. Here’s our list of indicators that you may not be well suited to be a Project Manager in no particular order:

1. You’re a poor communicator

More than 50% of a Project Managers time is spent on some aspect of communication.  The majority of conflicts in a team involve problems in communication, either as a cause or an effect. A lack of understanding can result from ineffective communication and can then lead to further communication issues. Communication skills are ranked first among a job candidate’s ‘must have’ skills and qualities according to a 2010 survey by the National Association of Colleges and Employers (NACE).

Poor communicators will often believe that giving people facts about a situation will be sufficient to influence them into following a particular course of action. However as Richard Nixon said,

“People Are Persuaded by Reason, but Moved by Emotion; The Leader Must Both Persuade Them and Move Them.”

Avoiding communication is a common occurrence when a difficult conversation is anticipated. Project Managers  with low confidence will tend to ignore opportunities to pass on difficult messages with the result that the communication vacuum only serves to increase the size of the problem in the team. The old adage that “no news is good news” doesn’t usually apply in such circumstances as the  team  on the receiving end of the silence will fill the void with their own perceptions, doubts, and fears.

Poor Project Managers  also  tend to react emotionally and erratically when communicating with the team which can make it difficult for the team  on the receiving end to anticipate how the communication will progress. Lack of honesty and not sharing how you really feel can also lead to a lack of trust in the  team.

2. You don’t work well with people

Good Project Managers make an effort to spend a lot of time with clients, stakeholders, and team members.  If you don’t like working within a team and prefer to stay in one location and focus on your own work, you probably don’t have the collaborative ability to be a good Project Manager.  While one person working alone can have an impact, your role as a leader is to guide your team to accomplish bigger goals than they could achieve on their own.

A Great Person Attracts Great People and Knows How to Hold Them Together — Johann Wolfgang Von Goethe

3. You don’t like to manage people

You don’t have much of a project if you’re the only resource. If you want to be a good project manager, you need to be able to manage people well. You will probably never have a  100% responsibility for people, but you will need to show leadership, hold them accountable, manage conflict, etc. Some project managers say they could do a much better job if they did not have to deal with people. If that’s how you feel, project management is probably not for you.

Earn Your Leadership Every Day – Michael Jordan

4. You don’t like to document things or follow processes

Many aspects of project management requires documenting things, including status reporting, communication plans, scope changes, and project plans.  A Lack of process  increases the risk that tasks related to the project will fall through the cracks, that projects will have to be re-worked, and ultimately that a project won’t be completed on time or on budget. A good project manager needs to be effective at process and information management.

The Art of Leadership Is Saying No, Not Saying Yes. It Is Very Easy to Say Yes —  Tony Blair

5. You cannot tell the client “no”

Clients aren’t the same as customers. Sometimes they need to be guided in the right direction. This is your job.  Clients who change project requirements all the time or who demand unreasonable working hours need to be managed.

A Leader is One who Knows the Way, Goes the way, and Shows the way — John Maxwell

6. You don’t like to  plan and  are not organised

The project managers job is to organise everyone in the team. If you cannot plan, you can hardly be an effective leader.  When a client gives you a project, if your first inclination  is start working, you probably don’t have a project management mindset.  The Project Managers overall task is to keep the project on budget and on target. Sticking to deadlines is very important.

The Key to Successful Leadership Today is Influence, Not Authority — Kenneth Blanchard

7. You Micromanage the team

Babysitting the team.  It’s very common for poor Project Managers to treat their job like an enforcer, policing the project team for progress and updates.

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Manage Your Project More Effectively Now

There are a few who get project management right from the outset, but for many it’s a minefield. In theory, project management seems easy, but it’s not as straightforward as it seems. If you’re like the majority of people, you follow what seems like a simple project management process. You start by setting your budget, you choose the right people to join the team, and hope the project gets completed without too many hitches along the way.

But, realistically speaking, project management is nothing like this – it’s hardly ever so straightforward. Mistakes are made. You might choose the wrong people to complete the project. Your team might have no idea what’s expected of them or what the project goals are, or in some cases they might even receive conflicting information, which puts the whole project in jeopardy. Sometimes the scope of the project changes, and because of everything else that’s going on, your team is unable to fulfill the requirements and meet the project deadlines.

It happens, and you’ve got to be prepared for any situation while working together towards the common goal – successfully completing the project.  

Don’t throw in the towel just yet. It might seem daunting, but there are few surefire tricks of the trade which businesses and project managers can implement to better their chances of successfully completing a project on time and within budget.

1. Know the Project Details Well

Before starting, you need to create a thorough project scope that outlines every single thing. This then needs to be approved by every stakeholder involved.

Your scope needs to have as much detail as possible such as the short-term milestones, deliverable dates, and a budget outline. It makes sense really. The more detail it includes will improve your odds when it comes to completing the project successfully.

What’s more, you’ll also improve your relationship with your client throughout the whole project process from the beginning right through to the end. Of course every project will encounter a few changes along the way – this is the norm, but having a detailed plan will help you manage your client better when something is off course.

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Choose your Project Team Members and Size Wisely

2. Choose your Project Team Members and Size Wisely

Naturally, if you want your project to be a winner, you need the right people for the job, which includes having the right project manager on board. Keep your team as small as possible – size does matter; so don’t let anyone else tell you otherwise.

The smaller the team, the better the communication. It also eases the stress and takes the pressure off the project manager. With a smaller team made up of the right people, the project manager will be able to organise their group without losing sight of all the details and work that’s needed doing. So, if you really want to have an effective project, limit your group’s size and only use those people and their skills that can benefit the project.

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3. Highlight your Expectations from the Outset

You need to outline what you expect and what the client expects, which includes all the milestones, from the very beginning. Setting more milestones more frequently will allow you to follow the project’s progress more effectively. This way you’ll be able to jump on things quickly when they begin to go off scope, allowing you and your team to remain on target and on time.

Setting frequent milestones in a project will also allow you to review your spending and the investment thus far, which in turn will help you stay within the budget.

Milestones remove any ambiguity. They allow people to stay on target and there’s less risk of derailing the project.

Milestone setting should be a team effort. Everyone should be on board, so there won’t be any excuses later on down the line.

4. Does your Team Know what They’re Doing?  

It may sound like a given, but it’s really important to be crystal clear from the beginning regarding people’s roles in the project. In other words, you need to highlight who is responsible for what, and what their deadline or deadlines are.

Things can get complicated with many people working on the same task. Sometimes things get misinterpreted or lost in translation. Avoid anyone being confused by clearly stating who should do what right from start, and make sure you enforce accountability.

You don’t need to worry about manually managing such tasks, as there are plenty of easy-to-use online task management programmes that can do this for you, so embrace technology and ease your pressure.

You may think it’s a waste of time spelling it all out, but this ensures that the full scope of the project is understood, people are clear of their role and individual and collaborative timelines. This is the key to keeping people on task and motivated.

5. Stop Micromanaging

It’s important to constantly touch base with your team members. However, there’s a fine line between supporting them and breathing down their necks. Give them space instead of micromanaging. Empower your team, trust them, and you’ll get their best work.

6. Use a Reliable System to Manage the Project

Communication is key. Most people rely on emailing, but when it comes to managing a big project with a number of different people working on it, this can hinder the project’s progress. Constantly referring back to old emails and previous correspondence is only going to waste precious time. Use software that keeps everything in one place from communication to any project information and updates. This will save you and your team a lot of time and money.

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Motivate your Team

7. Motivate your Team

Everyone works better with positive reinforcement. Set milestones and reward when they’re reached. Your milestones will keep all people on track. Celebrate milestones together, but be sure to also recognise those who can’t meet them.

8. Frequent Short Meets to Stay on Track

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It’s a project with many people collaborating, so holding regular meetings is a must. This is the only way to ensure that everyone and the project are on track. But you need to keep it short and sweet. Don’t meet for the sake of meeting. Have an agenda and stick to it. If you’re doing your project virtually, it’s even more important to touch base on a regular basis, so keep those communication lines open.

People do tend to go on at times when given the floor, so give everyone a set time to speak and make sure you all stick to it.

9. Allow Time for Change

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No project ever runs 100% smoothly and specifications do change along the way. So to avoid the unnecessary stress and running around frantically, do some forward thinking, and set aside a certain amount of time for any changes in the scope – you’ll thank yourself for doing so in the end!

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2 Ways Residential Elderly Care Providers Can Drive Growth

The care sector is growing fast. People are its most valuable asset and investment in care-home developments is being fuelled by an ageing population and a growing demand for specialist skills.  

Scalability and Replication Have Now Become the Building Blocks That Will Enable Residential Elderly Care Providers to Sustain Growth, Deliver Successful Change and Achieve High-quality Service Outcomes

Dean Jones, former Investment Growth Programme Manager for Care UK offers insight into how REC providers can take advantage of market opportunities by building a sustainable and scalable system. Jones’ experience includes programme managing a £250 million investment-growth programme from 2012 to 2015, which involved building and commissioning 20 new state-of-the-art care homes and their services. He also oversaw a £60 million 3-year investment in a Suffolk programme, for the building of 10 new care homes and 10-day clubs and bringing much needed additional nursing and dementia-specialist care to the community.

REC Providers Can Develop Their Own Blueprints to Replicate and Scale Growth

REC providers can learn much from Jones’ involvement with scaling successful care homes. In his work at Care UK, Jones employed innovative ideas for evolving the next generation of care homes and introducing a competitive edge through unique selling points to harness market potential. The trendsetting programmes have led to phenomenal success, with more than 30  new homes built over a five-year period, a level of growth rarely seen in this sector. Jones describes how REC providers can develop their own blueprints to replicate and scale growth.

Building a foundation

The organization relied on a guiding principle as it developed a scalable system. It consisted of a toolkit that would outline how to manage projects and launch new homes, along with the standard of care the organization expected once a home is operational. The first system in the toolkit, the Project Management Blueprint (PMB) consisted of methodologies, processes and systems that would guide the creation of an ambitious and exciting growth pipeline for new homes.

The Blueprint ensured that the programme and project’s team resources would deliver high-quality outcomes through the practice of sound project management, both at a programme and individual project level. However, the Blueprint was just one of three tools the organisation would use to govern the commissioning and operation of new care homes. The other tools, a Home Manager Launch Manual (LM) and a suite of Standard Operating Procedures (SOP), complemented the programme on the whole.

Building the Capability to Service the Demand Is the Key to Driving Growth

The blueprint

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Creating the demand for growth and the environment for change is not enough to generate scalability. According to Jones, building the capability to service the demand is the key to driving growth. Instead of control, managers need to:

  • Introduce a framework and certainty about processes.
  • Implement repeatable best practices.
  • Build the ability to drive quality.
  • Equip people to do the best job possible.
  • Introduce a suite of project documents that directly suit the organisation’s purposes while ensuring consistence use.
  • Increase efficiency and productivity.

As a result of the Blueprint, Care UK was able to construct the building blocks for scalability and replication that would encourage change, growth and quality outcomes. When the foundation of an organisation is built on highly standardised and formal processes underpinned by highly developed performance-monitoring systems and the ability to control quality, it has a scalable business model. Another component involved in the process, evolving the product offerings through a process of service innovation enabled Care UK to apply standardised business-model concepts.

The requirements

Building a methodology for scalability involves considering project and business requirements first. Then, the organization can develop a system that meets the business and management-style needs to deliver successful outcomes. Jones employed a methodology that outlined the standard project-management methods to be used, and practices and guidelines to follow when managing new-home opening projects and business-transformation projects. With a disciplined, well-managed and consistent methodology, Care UK promoted the delivery of quality products and services, on time and within budget for each location.

The essential benefit of adhering to such a defined project- and programme-management methodology is the ability to demonstrate repeatable successes, rather than learning the same difficult lessons again and again. The objective of the methodology ensures that each new home opening was delivered to the highest possible standards via:

  • High-quality product or service that adheres to the business case.
  • Excellent standards of care and service.
  • Financial performance that achieves or exceeds the business case.
  • Homes or change initiatives delivered on time.
  • Projects executed on budget.

Relationships

Effective working relationships are also critical to the success of large-scale projects. Management tactics based on a matrix structure ensure that functional and operational resources are aligned across the business. This approach results in significant advantages, as it enables effective and responsive participation from different parts of the organisation that have specialist expertise. In Jones’  matrix, people from different parts of the business took a lead role in managing a specific work stream and were known as Work Stream Leaders. Jones  also adopted the RACI technique for identifying functional areas, key activities and decision points where ambiguities exist.

Project Lifecycle

The management of any large, complex project is made easier when broken down into more manageable chunks. This unique approach to the project’s lifecycle enabled Jones’  to establish clear controls, e.g. review points, or gateways, at which to consider progress before moving on to the next phase. The Care UK project lifecycle methodology consisted of five distinct stages, with each stage considered as a sequence, providing the structure and approach to progressively deliver the required outputs.

Risk and issue management

Focusing on critical risk issues helps programme managers mitigate threats. Regularly planning and leading benefit reviews helps organizations drive success and ensure that profits aren’t eaten up by largely avoidable risks. For example, a slight reduction to a home’s expected average weekly fee (AWF) – although based on a more up-to-date market analysis – could have a detrimental effect on the bottom line. However, if this market analysis re-evaluation were to take place at the pre-planning stages, then the organization has an opportunity to review down spec. Key decisions like these must be managed with due diligence and care, by referring to the original business case and using a clearly defined change-control process, and then directing such matters to the programme board for approval.

Recommendations

Programme managers embarking on a scalability journey should note that before diving into the planning of a system of methodologies and processes, it’s important to first understand what needs to be fixed. Jones began his appointment at Care UK by working with a small team. They spent time getting into the nitty gritty of launching care homes, reviewing checklists, liaising with the Care Quality Commissions (CQC), and understanding the business and identifying gaps. Only then did he present the findings and gain support for the project’s Blueprint. Managers also need to understand the organisational culture in which they operate, and then adapt their approach accordingly. Finally, gaining senior management trust is another critical step, as approval and support helps form links throughout the organization – including the lower-management levels.

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Successful organizations need managers with a breadth of knowledge – not necessarily construction management expertise – to successfully drive the outcomes of the project. They also require some understanding of IT systems, staff, marketing strategy and more. Only then will the organisation reap the strategic benefits of higher management-level expertise. With the right approach to project management and creating repeatable systems, care home organizations can seize market conditions and drive growth, while delivering quality outcomes through scalable building blocks.

 

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Professional Consultancy Responds to Health and Social Care Challenges

As people in the UK live longer, demand for residential care and nursing homes is growing, as are our expectations of the standard of living they will provide.  Dean Jones  offers insights about the value a professional consultancy has for overcoming the challenge and driving value for patients.

The current state of affairs

As a result of some well-broadcasted care scandals that attracted extensive, and in some cases, damaging media attention, the government has responded with cuts that are impacting local authority (LA) fees and resulting in far tougher  Care Quality Commission (CQC)  policies.

Office for National Statistics (ONS)  Projects That by 2035 There Will Be 3.5 Million Uk Residents Aged 85 and Older, Compared to Only 1.4 Million Currently

In spite of this, the “extra-care” – or Residential Elderly Care (REC) sector – continues to overcome these challenges, attracting new investments, particularly into new-build care homes. These are specially designed, owner-occupied, self-contained housing, often with round-the-clock support and meals and sometimes with nursing assistance.

A typical pattern is for owner-founded care home operators to reach a growth limit, based on the founder’s management capacity, access to capital and appetite for risk. They cease to invest in new capacity and don’t benefit from economies of scale which can be passed on to commissioners. Public markets typically do not fulfil their function as a supplier of capital in the case of healthcare services, because they generally demand relatively modest gearing.

There’s a widely recognised need across all health and social care market segments for innovation and system change, as well as capital investment in new services. A private equity investor is well placed to leverage technical services to strategically programme and project-manage Residential Elderly Care (REC)  public real estate schemes across their entire lifecycle.

Supply and demand challenges

Today, professional healthcare businesses and registered social landlords (RSLs) are the main providers of new capacity, period. Since 2008, private and voluntary status providers, who service 92 percent of all Residential Elderly Care, have reported an upswing in demand and occupancy. Paradoxically, as adult social care budgets are decreasing and the provision of residential care by the  NHS  and local authorities has shrunk, the number of UK people who require help and support is rapidly increasing.

The Increasingly Ageing Population of the Uk Appears to Be Underpinning the Overall Rise in Rec Capacity and Occupancy

While Local Authorities (Las) are seeking to divert placements to inexpensive non-residential/domiciliary-based alternatives, the increasingly ageing population of the UK appears to be underpinning the overall rise in REC capacity and occupancy. Britons are living longer than ever. The  Office for National Statistics (ONS)  projects that by 2035 there will be 3.5 million UK residents aged 85 and older, compared to only 1.4 million currently. The cost of caring for these residents is also forecasted to increase. For example, caring for a person with dementia will increase to $1,142,677 by 2025 and $2,092,945 by 2051. In total the government estimates that 1.7 million more adults will require some type of care and support over the coming decades.

As a result, the current number of nursing and residential care homes in the UK (over 381,000) will need to almost double over the next 20 years to cope with rising numbers of people aged 85 or more.

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A bright future?

The demand for care will continue to rise as a result of life expectancy increasing and ageing. A robust REC independent sector arises primarily from the net increase in residential demand, and more recently, improved occupancy. These are the result of a number of competing forces:

  • Demographics, with the ageing population expected to drive the demand for health and social care.
  • Outsourcing, the long-term transfer of residents from LA homes to independent care homes.
  • Severe financial constraints, at least over the next five years, as the government – which pays for the bulk of health, social care and special education – seeks to eradicate the public expenditure deficit and restrict new builds.
  • Outdated assets, or older care homes that no longer meet needs.
  • Consolidation, a trend within segments of the independent sector.
  • Maturity, against a currently immature healthcare market.
  • Efficiency, highlighted by the “Nicholson challenge” for the NHS to make £15 to £20 billion in efficiency savings between 2011 and 2014. (It costs the NHS approximately £3,000 a week to care for elderly patients with no clinical need to be in a hospital ward. By contrast, it comes to about £1,000 per week for a residential care home provider.)
  • Demand and Occupancy. Unless the supply of new builds increases (currently by approx. 7,500 beds p.a.), it’s possible that some regions may see bed shortages, driving up LA fees.
  • New Technology. Progressive management capabilities in leveraging technology and strategic collaboration will constitute the formula for success and sustainability in the new healthcare business environment.

While a longer life is welcome news for millions of Britons, it could ironically trigger a public service meltdown as our national health system is stretched to its breaking point. Local authorities and NHS trusts retain a significant role in delivering services, with 75 percent of nursing home places funded by the public sector. There exist ever-increasing opportunities for private care providers to take some of the strain from NHS and ease bed-blocking by caring for patients, mostly elderly, in a residential setting when there is no clinical need to be in a hospital ward.

The REC Sector Could Potentially save the Nhs Billions of Pounds.

A combined approach to health and social care and some innovation is required for this savings to become a reality. In addition, Care Home Operators have a unique opportunity to grow their businesses and benefit from economies of scale, leveraging the expertise and resources of a professional consultancy. In doing so, they’ll have necessary resources and systems to bid for significant re-provision of services tendered by local authorities.

About Dean Jones

Dean is an Associate in AECOM’s Programme Leadership Practice. Dean joined AECOM from Care UK, the UK’s largest independent provider of health and social care, where he was a Programme Manager and delivered a £250m investment growth programme over 2012/15 which increased Care Uk’s number of homes circa 33%. Dean was also Programme Manager for a £60m Suffolk programme to build ten new care homes and ten day clubs, bringing much needed additional nursing and specialist dementia care to the Suffolk community.

 

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