A well crafted quote, very much like good storytelling and can elucidate fuzzy concepts. For example, creativity” and “innovation” are not the first two words that come to mind when talking about procurement. However, According to Deloitte’s paper Charting the Course, this is where procurement’s destiny lies.
By transforming beyond today’s definition of “procurement as the sourcing of raw materials, and goods and services,” procurement can reach new heights.
Here are 10 quotes to help you find motivation and inspiration to make a positive change.
All models are wrong but some of them are useful – George Box (Statistician)
People will forget what you said, people will forget what you did. But people will never forget how you made them feel – Maya Angelou (Writer)
We cannot solve our problems with the same thinking we used when we created them – Albert Einstein
Opportunity arises for the prepared mind – Louis Pasteur (chemist and microbiologist)
A journey of a thousand miles begins with a single step – Lao Tzu (Philosopher)
What gets measured, gets managed – Peter Drucker
Leonardo da Vinci’s Simplicity is the ultimate sophistication – Dale Dauten
Worrying does not empty tomorrow of its troubles, it empties today of its strength – Corrie ten Boom
The best way to predict the future is to invent it – Alan Kay
Strive not to be a success, but rather to be of value – Albert Einstein
What are some of your favorite inspirational quotes? Share in the comments
The term ‘Modern Methods of Construction’ (MMC) embraces a range of technologies involving various forms of prefabrication and off-site assembly.
MMC is increasingly regarded as a realistic means of improving quality, reducing time spent on-site, improving on-site safety and addressing skills shortages in the construction of UK housing.
Bridge Crossing Modern Design
The variety of systems now available potentially allows the designer enough choice to sidestep problems deriving from constraints posed by the use of any one method. MMC systems, from closed-panel timber framed systems to bathroom pods are a palette from which designers can make choices. They are not necessarily stand-alone solutions that anticipate all the needs of an individual site and can be mixed and matched as appropriate.
These limitations are not obstacles to achieving the good design in MMC-based schemes, but may hinder the incorporation of more complex and innovative types of MMC from which greater overall benefits may be obtained which are considered under the following headings:
1. COST UNCERTAINTY
There is no doubt that, given products of comparable performance the key issue in purchases of MMC construction systems is the price. At present not enough is known about the potential costs of using volumetric and closed panel systems to enable confident specification at an early date. This inhibits designers from exploring the full potential of MMC systems. This is particularly true of the less repetitive, small, one-off scheme, where a smaller margin of benefits is gained from using MMC. The principal barrier to the uptake of MMC, therefore, seems to be the perception of cost uncertainty with respect to using more complex systems. Without doing substantial project-specific research, consultants and their clients simply do not know with enough degree of certainty how much the volumetric or closed panel systems are likely to cost, and what would be the savings to overall project costs produced by potential speed gains to offset against increased capital expenditure.
This is due to the complexity of assessing the ratio of cost of repetitive elements where pricing is relatively straightforward to the cost of adjusting elements or building in another method for the abnormal condition. Decisions to use innovative systems are likely to be made once designs are well progressed to enable teams to be more certain of costs. This can increase the potential for change or result in design compromise as the designer attempts to incorporate the specific limitations of a particular system in their design.
In an attempt to improve this situation, the MMC consultant and or clients could pull together a directory of MMC expanded to include cost comparison data. The huge range of variables involved inevitably makes this difficult, but a database of current construction cost information would be an invaluable resource.
Contemporary Building Facade
2. PLANNING PROCESS AND EARLY COMMITMENT TO A SYSTEM
The time it can take to obtain planning permission has obvious implications both for project cost but also, in some circumstances, for architectural design innovation.
Most of the more complex types of MMC have an impact on dimensioning, the choice of external finish and detailing may have some effect on the buildings mass. Therefore, the construction system should be chosen prior to a planning application to avoid abortive work, redesign or amendment, or even resubmission for planning permission.
However, developers whose money is at risk, frequently hold off deciding on the construction technique until the last practicable moment, in order to get any advantage from fluctuations in material or component pricing.
Given the potential for lengthy duration of planning applications, this means that there is little incentive to prepare initial designs for planning with a prior decision to incorporate MMC firmly embedded. In cases where the developer has a financial or business link with the supplier, this is less likely to be the case. As the majority of commercial or residential developments involve some kind of arrangement with a developer, agreement on construction systems is often left to the stage after planning.
3. TIME INVESTMENT
Another very significant factor is the time investment required at the early stages of projects. This is needed to develop the design when the project is still at risk. There is a direct relationship between the scale and complexity of MMC component and the amount of time required to develop a design at an early stage.
The introduction of advanced or complex MMC techniques into the design process is potentially costly to the design team. A significant amount of research is needed to explore alternative systems, to obtain verification of suppliers’credentials, investigate mortgage and insurance issues, visit previous sites, talk to system suppliers, obtain technical performance guidelines, understand junctions and interfaces, coordinate other consultants, obtain building control input and so on.
For a consultant, the only way of investing in this research is either through timely payment of increased fees by a visionary understanding client or through the anticipation of increased future productivity through repetition when a project is phased, or large enough, or likely to be followed by another similar project.
The potential of learning a system and then being able to repeat lessons learned efficiently is a powerful incentive for both client and consultant. By contrast, HTA’ s project at Basingstoke is an example of a phased project with a three to four-year duration allowed the design team to repeat various elements of the design, and the manufacturer to develop improved solutions to technical and supply problems.
HTA’ s project at Basingstoke
4. INSUFFICIENT COMMUNICATION
Improved dialogue at the outset of the project is vital if design quality is to be maximised. Constraints and opportunities implicit within a particular system are more easily incorporated into design if partners communicate pre-planning. Increased early communication can be fostered through improved long-term partnering relationships.
Clients should also partner with a range of suppliers and architects so that choice and flexibility is not restricted.
5. INEXPERIENCE
Generally, the inexperienced client or design team will have to do more research, with the result that there is likely to be significant design development without a specific system being incorporated.
This is a disincentive to using a more complex system involving a higher proportion of MMC, where early decision making and knowledge of a system’ s capabilities have a decisive influence on the nature of the architecture. However, encouraging the take up of MMC through the use of a dedicated funding mechanism may assist clients in finding time for research into suitable MMC techniques.
Dome Construction Berlin
6. SUPPLIER’S ROLE
Site capacity studies and early stage pre-planning design studies could be undertaken directly by system suppliers on behalf of clients, cutting out the usual procedure of commissioning design work by independent consultants.
7. ASSUMPTIONS
There are a number of assumptions that are generally held about certain types of MMC that may have been valid at one time but are no longer true today. There is a need for reliable and up to date information comparing system criteria, performance data, timescales, lead in times, capacity, construction time, sequencing issues, limitations, and benefits.
Therefore it would be helpful if a forum for discussion and experience exchange was set up.
8. DEMONSTRATING THE BENEFITS OF MMC
There is still a large amount of skepticism about the need to go very far down the line with MMC. This is reflected in the acceptance of the desirability of maintaining or indeed enhancing the pool of traditional craft skills throughout the UK.
A balanced view is that there is a demonstrable need for the wider use of MMC which is recognized by both industry and government. The best way for clients and the public generally to become more confident and knowledgeable about the quality of design achievable through MMC is to see it demonstrated.
9. FINANCIAL INCENTIVES
There is no doubt that spreading the burden of investment through the life of a project helps to ensure a higher standard of specification and hence quality. In the Netherlands, a ‘ Green Financing’system has been developed by the Dutch government that provides favorable loan finance when certain sustainable standards are reached. In the UK, the Gallions HA has pioneered a study of this, based on a scheme in Thamesmead, ‘ the Ecopark project’.
Eco Park is an eco-friendly business park built on the False Bay coast. This business park is at the cutting-edge of sustainable design and offers a unique working environment in a secure, well-managed facility.
Change management is an approach to transition individuals, teams, and organisations to a desired future state. For over three decades, academics, managers, and consultants, realising that transforming organisations is difficult, have avoided the subject.
My Way or the Highway
Major organisational change is profoundly difficult because the structure, culture, and routines of companies often reflect’s persistent and difficult-to-remove ways of working, which are resistant to radical change even as the environment of organisations change.
What started out as a financial buzzword in the early nineties has become fundamental business practice, with executives recognising the need to keep abreast with the competition in a rapidly developing corporate new world.
Navigating change
Globalisation and the constant innovation of technology result in a constantly evolving business environment. There is an ever-increasing need for Change Management Lead’s / Senior Managers who can help organisations successfully navigate change in today’s business environments. The focus of this movement to date has been on how to partner with organisations to define education, training and communication platforms that help to support the change initiatives and concerns of company employees. The critical aspect is a company’s ability to win the buy-in of their organisation’s employees on the change initiative.
While a project team is important for success, a senior level advisor is invaluable and can work with an organisations leadership team to avoid common pitfalls that change management projects often fall into. There are four key areas where an Advisor should act as this resource as follows:
1. Defining A Strategy
Executives should start by asking themselves what exactly needs changing and why? Organisational change directly affects all departments from entry level employees to senior management and must be aligned to a companies strategy. Too many programs are heavy on the jargon and light on the substance. Executives are often sold on an idea only to realise as the change initiative begins that they need a different outcome, tool or process to be successful.
In this situation the strategy for change needs to be re-aligned with the organisation and its goals.
An outside senior advisor with a unique perspective of the organisation will play an important role in helping an executive to explore and shape the strategy they are defining and highlight whether it will truly create the outcomes they desire. This upfront partnership can save money on the back end of a project, by avoiding costly re-scoping of initiatives.This relationship between senior advisor and executive should therefore begin as early as possible in the process.
2. Coalition Building
Its important to give people multiple opportunities to share concerns, ask questions, and offer ideas and to make following up with answers and updates a top priority. Executives must reach out across their functional work streams to build a large cohesive team to support the project once the correct strategy has been set and the urgency for the project has been established. A good senior advisor will be able to guide an executive though these interactions.
As a senior change management professional, it is important that you help leaders of the organisation craft the correct message. While leaders often know what it is they want and see the urgency for themselves, the outside view that a coach provides can support the development of a team around the initiative and help to navigate the strategic and political interests in linking the change to the interest of multiple team members.
The more people are involved in the process, the fewer will be acting as internal saboteurs.
Communication Is Key to Successful Change Management
3. Communication
Don’t confuse process visioning, planning and endless powerpoint presentations with communication.
Change is uncomfortable, and adapting to change is messy. A Gantt chart can not capture the hard side of change management. Why? Because tasks are easy to list, but behaviour and long-held habits are not easy to change. Gather outside information, solicit perspectives, and adapt the approaches for your organisation and group.
The importance of communication within an organisation around the change cannot be underestimated. Executives often fall short on communication in two main areas, not communicating the right message and not communicating it frequently enough across an organisation. It is often thought that everyone else in the organisation is on board and understands the change, however, the reality for an executive is not the reality for another worker who may have lost a job because of a well intended change initiative. A senior advisor can apply consistent pressure to the leader of the change around the need for communication and its messaging.
Quantity Is Fine, but Quality and Consistency Are Crucial
4. Share Relevant Information Quickly
Most CEOs and managers are quoted as saying, “You can’t communicate too much,” Part of the communication will be the support the urgency in messaging. “My way or the highway” is often used, but is not an effective communication strategy. Senior Advisors can work with executives to tailor their message to each area of the organisation in order to define content that is important to them.
A study by Towers Watson shows that “only two-thirds (68%) of senior managers say they are getting the message about the reasons behind major organisational decisions. Below the senior management level, the message dwindles further to (53%) of middle managers and 40% of first-line supervisors understanding reasons behind major organisational change.
The forwarding and cascading of information does not work as consistent communication around the change will be necessary at all levels of the organisation using a variety of communication pathways and vehicles.As a trusted advisor it is important to encourage executives to lead by example in both their messaging and communication of the change agenda.
Only 25% of Change Management Initiatives Are Successful over the Long Term
Maintaining The Change
Many leaders and managers underestimate the length of time required by a change cycle. It is paramount that as the change effort reaches its completion that leaders of the change recognise that the process does not end there. The role of a Senior Advisor will be to guide them to the idea that work must be undertaken to maintain the change over time. Maintaining change does not mean that an executive must own the initiative forever, just that they take the necessary steps to ensure that change has a lasting impact by integrating the change into the corporate culture and measuring the benefits and highlighting areas for future improvements.
The outside unbiased view is that a Change Management Lead is crucial to the success of a change management program.
This article provides food for thought rather than counsel specifically designed to meet the needs of your organisation or situation. Please use it mindfully.
If you treat risk management as a part-time job, you might soon find yourself looking for one ’- Deloitte white paper (Putting Risk in the Comfort Zone)
I have learned that nothing is certain except for the need to have strong risk management, a lot of cash, the willingness to invest even when the future is unclear, and great people ’- Jeffrey R. Immelt
Thoughtfully assessing and addressing enterprise risk and placing a high value on corporate transparency can protect the one thing we cannot afford to lose trust ’- Dale E. Jones, vice chairman and partner with Heidrick & Struggles
We have no future because our present is to volatile. Will only have risk management ’- William Gibson
Risk management is a culture, not a cult. It only works if everyone lives it, not if its practiced by a few high priests ’- Tom Wilson
I think the rise of quantitative econometrics and a highly mathematical approach to risk management was the obverse of a decline in interest in financial history ’- Niall Ferguson
There is no doubt that Formula 1 has the best risk management of any sport and any industry in the world ’- Jackie Stewart
Stronger regulation and supervision aimed at problems with underwriting practices and lenders’ risk management would have been a more effective and surgical approach to constraining the housing bubble than a general increase in interest rates ’- Ben Bernanke
If you don’t invest in risk management, it doesnt matter what business you’re in, it’s a risky business ’- Goldman Sachs president Gary Cohn
Adventure without risk is Disneyland ’- Douglas Coupland
Risk and time are opposite sides of the same coin, for if there were no tomorrow there would be no risk. Time transforms risk, and the nature of risk is shaped by the time horizon: the future is the playing field ’- Peter Bernstein, Against the Gods
As population susceptibilities are better understood, we will be in a better position than we are in today to make informed decisions about risk management ’- Samuel Wilson
Take calculated risks. That is quite different from being rash ’- General George Patton
All courses of action are risky, so prudence is not in avoiding danger, but calculating risk and acting decisively ’- Niccolo Machiavelli
Total enterprise risk management is critical, but implementing it is both expensive and easier said than done. Even the most sophisticated financial institutions are still basically silo risk managers ’- Danny Klinefelter, Professor and Extension Economist with Texas AgriLife Extension, Texas A&M University
Playing it safe is the riskiest choice we can ever make ’- Sarah Ban
The question of whether or to what extent human activities are causing global warming is not a matter of ideology, let alone of belief. The issue is simply one of risk management ’- Malcolm Turnbull
Business people need to understand the psychology of risk more than the mathematics of risk ’- Paul Gibbons,
Risk comes from not knowing what your doing ’-Warren Buffett
You have to take risks. You will only understand the miracle of life fully when we allow the unexpected to happen ’- Paulo Coelho
Risk is a function of how poorly a strategy will perform if the ‘wrong’ scenario occurs ’- Michael Porter, Competitive Advantage
Risk management should be an enterprisewide exercise and engrained in the business culture of the organisation ’- OSFI Superintendent Julie Dickson, June 1, 2011 (courtesy Ethidex)
Risk is our business ’- Oswald Grübel, CEO at UBS
When our leaders accept the status quo, we run the risk of disaster ’- Max Bazerman from “Predictable Surprises”
The concept of ‘inherent risk’ is impossible to measure or even define. The idea of looking at risk absent all hard controls, soft controls, or mitigations, provides little or no useful information in most cases ’- Todd Perkins (from Journal of Applied Corporate Finance – volume 19 number 4)
It’s important to take risks but it’s idiotic to take them blindly ’- Terry Levine
Fail to identify the strategic risks and you fail as a business, no matter how well you manage your operational and project risks ’- Keith Baxter
Business as usual is business at risk ’- Deloitte white paper
Risk management is the identification, assessment, and prioritisation of risks ’- Wikipedia
Big Project Failures Claim Their Victims in Spectacular Fashion
You’ve just been assigned a high visibility failing project and you’re working round-the-clock to get the work to the client on time, despite the fact that the job bears barely any resemblance to the project you initially discussed. The scope keeps creeping, the risk and issue alerts are coming in thick and fast, the project is already two months past the original deadline, the clients are getting antsy even though they’re yet to provide you with various key pieces of information in order to baseline the project. Is this your chance to shine and showcase your skills?
If You Don’t Know Where You’re Going, You Will Probably End up Somewhere Else – Laurence J. Peter
If you manage to turn the project around and the project is successful, you will attract many fathers. However, if the project fails, you will probibly be offered up as the sacrificial lamb (scapegoat), there is absolutely no way around it. A high percentage of projects fail to deliver useful results, that’s a fact.
Project managers are regularly blamed for schedule delays and cost overruns for projects they inherit by no fault of there own, however, in most cases, the fault for such issues rarely lies with just one person.
Sufficient data has been gathered to indicate that blockers such as unsupportive management, senior sponsorship or low resource availability are as much to blame for project failure as ineffective stakeholder management or poor communication.
Capture all decisions
The only way to protect yourself is to ensure that you capture all decisions made in the project. In most cases many of these decisions will have been made by people above you. While you can influence decisions made by people under you. Get into the habit of building a dashboard early in the project and updating it each week with actuals. Also consider using a standard repeatable technique to analyse the health of your project.
Constrained resources
If you are in a project where resources are constrained, clearly outline the resources that you require to deliver the project in terms of time, scope, budget, risk and quality. If resources are pulled from your project, clearly articulate the affect of that in delivery terms and measure that to time delayed or cost added.
Risk and issues register
Operate a strong risk and issue register, ensure it is both visible and assessable so your team can actively participate in updating it.
Stop the project
Always remember, cancelling the project is not always a failure. There can be many reasons why the project may no longer be desirable now. If you have done your job well, you can be really successful by ensuring a project does not continue to meander along, wasting time and money when there is no possibility of completing the project.
Organisational change management
Unfortunately, the same can’t be said when there are organisation change management issues. While there are a few project managers who feel their jurisdiction ends at the triple constraint, most now understand the need to achieve the expected benefits from their projects.
So when is it fair to blame a project manager for poor implementation of a project’s deliverables, this is assuming that they were employed at the beginning of the project?
If they didn’t perform good stakeholder analysis during the project initiation stage as well as at regular intervals.
If they turned a blind eye and deaf ear to factors that could impact value achievement
If they didn’t insist on a clear communication strategy and progressive information sharing with relevant stakeholder groups.
If they didn’t engage influencers from key stakeholder groups throughout the project lifecycle.
If the organisation management deliverables were not built into the project’s scope definition and work breakdown structure.
Assuming the project manager was appointed at the start of the project and had undertaken all of the above, what are invalid reasons to blame the project manager if the project failed?
A lack of timely resource availability or commitment by the organisation
Directives to the project manager to not engage certain stakeholder communities
Ignorance by senior sponsors to management risks raised by the project team
A management decision that is too bitter a pill to swallow in spite of how much it has been sugar coated
Have any comments or stories that could help to expand this article?
Anyone who has responsibility for the work of others understands the unique challenges that come with managing people.
Over the years, various thought leaders have come up with pearls of wisdom in the form of quotations that when given some thought, have a lot to teach us. Sometimes a simple quote is just the thing to lift our spirits, to make us smile or to give us the energy to keep going when we’re feeling low.
Here are 43 such quotes to make us better Christian leaders.
“The Christian leader of the future is called to be completely irrelevant and to stand in this world with nothing to offer but his or her own vulnerable self.” – Unknown
“In most cases being a good boss means hiring talented people and then getting out of their way.” – Unknown
“The good news is, God has provided us with a LifeBook to help us – the Bible.” – Unknown
“Encouragement is the oxygen of the soul.” – John Maxwell
“There’s only two things you can start without a plan: a riot and a family, for everything else you need a plan.” – Unknown
“Rejection is an opportunity for your selection.” – Unknown
“People don’t care how much you know until they know how much you care.” – John Maxwell
“Leadership is getting people to work for you when they are not obligated.” – Fred Price
“Running a project without a work breakdown structure is like going to a strange land without a roadmap” – J Phillips
“You don’t have to hold a position in order to be a leader.” – Henry Ford”
“Have a good plan, Execute it violently, Do it today” – General Douglas McArthur
“The single biggest problem in communication is the illusion that is has taken place.” – Unknown
“To improve is to change; to be perfect is to change often.” – Winston Churchill
“A project without a critical path is like a ship without a rudder.” – D. Meyer
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams
“What’s measured improves.” – Unknown
“A goal without a plan is just a wish.” – Antoine de Saint Exupry 1900-1944, French writer and aviator
“If it is not documented, it doesn’t exist. As long as information is retained in someone’s head, it is vulnerable to loss.” – Unknown
“It must be considered that there is nothing more difficult to carry out nor more doubtful of success nor more dangerous to handle than to initiate a new order of things.” – Machiavelli 1446-1507, Italian statesman and philosopher
“No one can whistle a symphony. It takes a whole orchestra.” – Unknown
“Luck is for the ill-prepared.” – Unknown
“Tell me and I’ll forget, show me and I may remember, involve me and I’ll understand.” – Chinese Proverb
“Of all the things I’ve done, the most vital is coordinating the talents of those who work for us and pointing them towards a certain goal.” –Unknown
“PMs are the most creative pros in the world; we have to figure out everything that could go wrong before it does.” – Fredrik Haren
“Why do so many professionals say they are project managing when what they are actually doing is firefighting?” –Unknown
“The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” –Unknown
“Ensure your documentation is short and sharp and make much more use of people-to-people communication.” –Unknown
“Quality means doing it right when no one is looking.” – Henry Ford
“Leadership offers an opportunity to make a difference in someone’s life, no matter what the project.” – Bill Owens
“Leaders must be close enough to relate to others, but far enough ahead to motivate them.” – John C. Maxwell
“Leaders have two characteristics: first they are going somewhere, and second they are able to persuade other people to go with them.” – John Maxwell
“The key to successful leadership today is influence, not authority.” – Kenneth Blanchard
“The manager asks how and when; the leader asks what and why.” – Warren Bennis
“The best example of leadership is leadership by example.” – Jerry McClain
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams
“The authority by which the Christian leader leads is not power but love, not force but example, not coercion but reasoned persuasion. Leaders have power, but power is safe only in the hands of those who humble themselves to serve.” – John Stott
“We can be tired, weary and emotionally distraught, but after spending time alone with God, we find that He injects into our bodies energy, power and strength.” – Charles F. Stanley
“Jesus said, “For even the Son of Man came not to be served but to serve others and to give his life as a ransom for many.” – Mark 10:45
“We are all faced with a series of great opportunities brilliantly disguised as impossible situations.” –Unknown
“Be faithful in small things because it is in them that your strength lies.” – Mother Teresa
“The greater your knowledge of the goodness and grace of God on your life, the more likely you are to praise Him in the storm.” – Matt Chandler
“Continuous effort – not strength or intelligence — is the key to unlocking our potential” – Winston Churchill
“God is most glorified in us when we are most satisfied in Him.” – John Piper
If you know a great quote or scripture that will inspire others to lead their churches better, please feel free to share it in the comments below.
The lack of project management training or experience of many Christian leaders can be an enormous stress factor for them. Whilst natural organizational ability is enormously helpful, in itself it is no guarantee of any project being both successful and low stress.
As a Project Manager, you will need to manage every aspect of the project from start to finish, working on a series of pre-determined goals and objectives. Not everyone is cut out to be a Project Manager. It’s not even necessarily a highly desirable job. You get a lot of visibility, but not necessarily a lot of recognition, unless the project is very successful and highly visible. As such project management is not for the faint-hearted.
Although specific responsibilities vary from industry to industry, the role of a Project Manager will generally include the following:
Defining the project
Scheduling
Budgeting
Risk assessing
Project control
Providing direction and support to the team
Quality checking
Reporting progress, problems, and solutions
Assessing results of the project
Closing down the project
Managing and working with multiple stakeholders
When it comes to project managing, it is important to have certain skills to be the most effective Project Manager you can be. Some people have these skills and others do not. Here’s our list of indicators that you may not be well suited to be a Project Manager in no particular order:
1. You’re a poor communicator
More than 50% of a Project Managers time is spent on some aspect of communication. The majority of conflicts in a team involve problems in communication, either as a cause or an effect. A lack of understanding can result from ineffective communication and can then lead to further communication issues. Communication skills are ranked first among a job candidate’s ‘must have’ skills and qualities according to a 2010 survey by the National Association of Colleges and Employers (NACE).
Poor communicators will often believe that giving people facts about a situation will be sufficient to influence them into following a particular course of action. However as Richard Nixon said,
“People Are Persuaded by Reason, but Moved by Emotion; The Leader Must Both Persuade Them and Move Them.”
Avoiding communication is a common occurrence when a difficult conversation is anticipated. Project Managers with low confidence will tend to ignore opportunities to pass on difficult messages with the result that the communication vacuum only serves to increase the size of the problem in the team. The old adage that “no news is good news” doesn’t usually apply in such circumstances as the team on the receiving end of the silence will fill the void with their own perceptions, doubts, and fears.
Poor Project Managers also tend to react emotionally and erratically when communicating with the team which can make it difficult for the team on the receiving end to anticipate how the communication will progress. Lack of honesty and not sharing how you really feel can also lead to a lack of trust in the team.
2. You don’t work well with people
Good Project Managers make an effort to spend a lot of time with clients, stakeholders, and team members. If you don’t like working within a team and prefer to stay in one location and focus on your own work, you probably don’t have the collaborative ability to be a good Project Manager. While one person working alone can have an impact, your role as a leader is to guide your team to accomplish bigger goals than they could achieve on their own.
A Great Person Attracts Great People and Knows How to Hold Them Together — Johann Wolfgang Von Goethe
3. You don’t like to manage people
You don’t have much of a project if you’re the only resource. If you want to be a good project manager, you need to be able to manage people well. You will probably never have a 100% responsibility for people, but you will need to show leadership, hold them accountable, manage conflict, etc. Some project managers say they could do a much better job if they did not have to deal with people. If that’s how you feel, project management is probably not for you.
Earn Your Leadership Every Day – Michael Jordan
4. You don’t like to document things or follow processes
Many aspects of project management requires documenting things, including status reporting, communication plans, scope changes, and project plans. A Lack of process increases the risk that tasks related to the project will fall through the cracks, that projects will have to be re-worked, and ultimately that a project won’t be completed on time or on budget. A good project manager needs to be effective at process and information management.
The Art of Leadership Is Saying No, Not Saying Yes. It Is Very Easy to Say Yes — Tony Blair
5. You cannot tell the client “no”
Clients aren’t the same as customers. Sometimes they need to be guided in the right direction. This is your job. Clients who change project requirements all the time or who demand unreasonable working hours need to be managed.
A Leader is One who Knows the Way, Goes the way, and Shows the way — John Maxwell
6. You don’t like to plan and are not organised
The project managers job is to organise everyone in the team. If you cannot plan, you can hardly be an effective leader. When a client gives you a project, if your first inclination is start working, you probably don’t have a project management mindset. The Project Managers overall task is to keep the project on budget and on target. Sticking to deadlines is very important.
The Key to Successful Leadership Today is Influence, Not Authority — Kenneth Blanchard
7. You Micromanage the team
Babysitting the team. It’s very common for poor Project Managers to treat their job like an enforcer, policing the project team for progress and updates.
For the first time, millions of professionals across the globe qualified in ITIL ®, PRINCE2 ® and PRINCE2 Agile┞¢ will be able to track and record their professional development through a Continuing Professional Development (CPD) scheme as part of the new AXELOS Professional Development Programme, which launches today.
The AXELOS Professional Development Programme is an online membership programme aligned to the global best practice frameworks of ITIL, PRINCE2 and PRINCE2 Agile, that provides members with a range of specialised tools. Members will be able to assess their ability against industry benchmarks and gain access to exclusive content and activities designed to develop their skills and knowledge.
The programme will give practitioners the confidence and tools to keep up-to-date and relevant in their field while supporting them in their professional development. By completing the required CPD points, members will earn a digital badge that can be shared via online platforms to demonstrate their relevance and commitment to professional development.
Peter Hepworth, AXELOS Chief Executive, said: “There are millions of practitioners with either ITIL or PRINCE2 qualifications, and we want to champion these professionals by giving them a means to develop their knowledge and skills. This new programme is all about offering additional value for IT service management and project management professionals which goes beyond passing an exam and gaining a qualification.
“Ongoing investment in professional development also benefits organizations as well as individuals. Employers can ensure that their employees are continually developing their skills and the new digital badges will also help employers source the right talent by using them to differentiate against individuals who haven’t kept their skills up to date.
“The scheme will enable ITIL and PRINCE2 practitioners to achieve industry recognition and enhance their own personal brand. In addition, employers who invest time and money in CPD can develop their teams and drive up standards while improving staff loyalty and morale.”
Those wishing to join the scheme must hold an ITIL or PRINCE2 qualification. AXELOS are running a promotion so anyone joining in 2015 can save £100 on annual membership costs, and just pay the initial £25 registration fee.
The Professional Development Programme is the latest addition to the best practice portfolio owned by AXELOS – a joint venture between the UK Government and Capita plc. More information can be found on the AXELOS website: https://www.axelos.com/professional-development
Project Journal staff were not involved in the creation of this content.
Prefab housing suffers from bad stigma due to the fact that some people saw the prefabs as ugly and characterless, and were afraid they would become slums – hardly the promised housing fit for heroes following the second World War. However, building homes from pre-made parts can save time and money. The term prefab or prefabrication often evokes thoughts of poor construction, substandard living conditions and a long-standing “temporary” solution.
Prefab dwellings are making a comeback driven by a lack of affordable housing, a rapidly growing economy and changing demographic trends.
Methods Methods of Construction (Mmc) Offer Significant Potential to Minimise Construction Costs
The term ‘Modern Methods of Construction‘ refers to a collection of relatively new building construction techniques that aim to offer more advantages over traditional construction methods. Off-site construction (OSC) is a modern method of construction, based on off-site manufacturing of building elements.
With exponentially lower construction costs, quicker construction, reduced labor costs and having the ability to achieve zero defects, MMC is gaining a lot of attention as the potential answer to the UK’s housing crisis.
In a valiant attempt to strip away prefabricated housings’ bad rep are MMC with contemporary sleek designs, and constructed to withstand the test of time. MMC housing has the capability to deliver both quality and quantity housing to the tune of ‘ £50,000 per unit.
MMC units hold the promise of being extremely energy efficient and environmentally sustainable. Many versions of MMC take into account how to utilise natural resources and reduce each unit’s carbon footprint. In addition, MMC also addresses environmental concerns by creating much less waste than a standard brick-and-mortar project. While it is plausible that a traditional build could hire a waste removal company who would have the ability to recycle up to 90 percent of the construction waste; with MMC projects, this will automatically happen.
M-house (pronounced “mouse”)
There have already been a number of successful examples of MMC housing constructed in various parts of the United Kingdom. The M-house (pronounced “mouse”) is designed and constructed to last an upwards of 100 years. While Architect Alford Hall have created quality MMC apartment buildings proudly showcasing a patio and private entrance for each flat.
Architect Alford HallCompass House by AHMM
While many of the MMC homes are still in their early years the upkeep and maintenance will be reduced by 50% since the OSC process lowers the risk of non-conformities.
MMC homes are being fabricated and designed to accommodate many different lifestyles, such as, two-story homes, tall six-story apartment buildings, single-family homes and log cabins are all available options for families looking at MMC.
While there is a plethora of design options available all MMC OSC projects have a common theme. The internal workings of the homes are fabricated off-site, while only the “outer skin” comes to fruition on-site. To even further streamline the process, it has been suggested that having a “catalog of pre-selected materials increases supplier relationships and makes the design process more streamlined.”
With the small sample available with progressive MMC systems, it is currently reasonable to conclude that using modern methods of construction to build homes can cost more than traditional home building procedures; due to the need for specialised MMC design consultants. However, outside of costs, MMC remains a faster home building method than traditional brick and block house building and is slowly becoming a relevant front-runner to answer the UK’s housing shortage.
There are a few who get project management right from the outset, but for many it’s a minefield. In theory, project management seems easy, but it’s not as straightforward as it seems. If you’re like the majority of people, you follow what seems like a simple project management process. You start by setting your budget, you choose the right people to join the team, and hope the project gets completed without too many hitches along the way.
But, realistically speaking, project management is nothing like this – it’s hardly ever so straightforward. Mistakes are made. You might choose the wrong people to complete the project. Your team might have no idea what’s expected of them or what the project goals are, or in some cases they might even receive conflicting information, which puts the whole project in jeopardy. Sometimes the scope of the project changes, and because of everything else that’s going on, your team is unable to fulfill the requirements and meet the project deadlines.
It happens, and you’ve got to be prepared for any situation while working together towards the common goal – successfully completing the project.
Don’t throw in the towel just yet. It might seem daunting, but there are few surefire tricks of the trade which businesses and project managers can implement to better their chances of successfully completing a project on time and within budget.
1. Know the Project Details Well
Before starting, you need to create a thorough project scope that outlines every single thing. This then needs to be approved by every stakeholder involved.
Your scope needs to have as much detail as possible such as the short-term milestones, deliverable dates, and a budget outline. It makes sense really. The more detail it includes will improve your odds when it comes to completing the project successfully.
What’s more, you’ll also improve your relationship with your client throughout the whole project process from the beginning right through to the end. Of course every project will encounter a few changes along the way – this is the norm, but having a detailed plan will help you manage your client better when something is off course.
Choose your Project Team Members and Size Wisely
2. Choose your Project Team Members and Size Wisely
Naturally, if you want your project to be a winner, you need the right people for the job, which includes having the right project manager on board. Keep your team as small as possible – size does matter; so don’t let anyone else tell you otherwise.
The smaller the team, the better the communication. It also eases the stress and takes the pressure off the project manager. With a smaller team made up of the right people, the project manager will be able to organise their group without losing sight of all the details and work that’s needed doing. So, if you really want to have an effective project, limit your group’s size and only use those people and their skills that can benefit the project.
3. Highlight your Expectations from the Outset
You need to outline what you expect and what the client expects, which includes all the milestones, from the very beginning. Setting more milestones more frequently will allow you to follow the project’s progress more effectively. This way you’ll be able to jump on things quickly when they begin to go off scope, allowing you and your team to remain on target and on time.
Setting frequent milestones in a project will also allow you to review your spending and the investment thus far, which in turn will help you stay within the budget.
Milestones remove any ambiguity. They allow people to stay on target and there’s less risk of derailing the project.
Milestone setting should be a team effort. Everyone should be on board, so there won’t be any excuses later on down the line.
4. Does your Team Know what They’re Doing?
It may sound like a given, but it’s really important to be crystal clear from the beginning regarding people’s roles in the project. In other words, you need to highlight who is responsible for what, and what their deadline or deadlines are.
Things can get complicated with many people working on the same task. Sometimes things get misinterpreted or lost in translation. Avoid anyone being confused by clearly stating who should do what right from start, and make sure you enforce accountability.
You don’t need to worry about manually managing such tasks, as there are plenty of easy-to-use online task management programmes that can do this for you, so embrace technology and ease your pressure.
You may think it’s a waste of time spelling it all out, but this ensures that the full scope of the project is understood, people are clear of their role and individual and collaborative timelines. This is the key to keeping people on task and motivated.
5. Stop Micromanaging
It’s important to constantly touch base with your team members. However, there’s a fine line between supporting them and breathing down their necks. Give them space instead of micromanaging. Empower your team, trust them, and you’ll get their best work.
6. Use a Reliable System to Manage the Project
Communication is key. Most people rely on emailing, but when it comes to managing a big project with a number of different people working on it, this can hinder the project’s progress. Constantly referring back to old emails and previous correspondence is only going to waste precious time. Use software that keeps everything in one place from communication to any project information and updates. This will save you and your team a lot of time and money.
Motivate your Team
7. Motivate your Team
Everyone works better with positive reinforcement. Set milestones and reward when they’re reached. Your milestones will keep all people on track. Celebrate milestones together, but be sure to also recognise those who can’t meet them.
8. Frequent Short Meets to Stay on Track
It’s a project with many people collaborating, so holding regular meetings is a must. This is the only way to ensure that everyone and the project are on track. But you need to keep it short and sweet. Don’t meet for the sake of meeting. Have an agenda and stick to it. If you’re doing your project virtually, it’s even more important to touch base on a regular basis, so keep those communication lines open.
People do tend to go on at times when given the floor, so give everyone a set time to speak and make sure you all stick to it.
9. Allow Time for Change
No project ever runs 100% smoothly and specifications do change along the way. So to avoid the unnecessary stress and running around frantically, do some forward thinking, and set aside a certain amount of time for any changes in the scope – you’ll thank yourself for doing so in the end!
The care sector is growing fast. People are its most valuable asset and investment in care-home developments is being fuelled by an ageing population and a growing demand for specialist skills.
Scalability and Replication Have Now Become the Building Blocks That Will Enable Residential Elderly Care Providers to Sustain Growth, Deliver Successful Change and Achieve High-quality Service Outcomes
Dean Jones, former Investment Growth Programme Manager for Care UK offers insight into how REC providers can take advantage of market opportunities by building a sustainable and scalable system. Jones’ experience includes programme managing a £250 million investment-growth programme from 2012 to 2015, which involved building and commissioning 20 new state-of-the-art care homes and their services. He also oversaw a £60 million 3-year investment in a Suffolk programme, for the building of 10 new care homes and 10-day clubs and bringing much needed additional nursing and dementia-specialist care to the community.
REC Providers Can Develop Their Own Blueprints to Replicate and Scale Growth
REC providers can learn much from Jones’ involvement with scaling successful care homes. In his work at Care UK, Jones employed innovative ideas for evolving the next generation of care homes and introducing a competitive edge through unique selling points to harness market potential. The trendsetting programmes have led to phenomenal success, with more than 30 new homes built over a five-year period, a level of growth rarely seen in this sector. Jones describes how REC providers can develop their own blueprints to replicate and scale growth.
Building a foundation
The organization relied on a guiding principle as it developed a scalable system. It consisted of a toolkit that would outline how to manage projects and launch new homes, along with the standard of care the organization expected once a home is operational. The first system in the toolkit, the Project Management Blueprint (PMB) consisted of methodologies, processes and systems that would guide the creation of an ambitious and exciting growth pipeline for new homes.
The Blueprint ensured that the programme and project’s team resources would deliver high-quality outcomes through the practice of sound project management, both at a programme and individual project level. However, the Blueprint was just one of three tools the organisation would use to govern the commissioning and operation of new care homes. The other tools, a Home Manager Launch Manual (LM) and a suite of Standard Operating Procedures (SOP), complemented the programme on the whole.
Building the Capability to Service the Demand Is the Key to Driving Growth
The blueprint
Creating the demand for growth and the environment for change is not enough to generate scalability. According to Jones, building the capability to service the demand is the key to driving growth. Instead of control, managers need to:
Introduce a framework and certainty about processes.
Implement repeatable best practices.
Build the ability to drive quality.
Equip people to do the best job possible.
Introduce a suite of project documents that directly suit the organisation’s purposes while ensuring consistence use.
Increase efficiency and productivity.
As a result of the Blueprint, Care UK was able to construct the building blocks for scalability and replication that would encourage change, growth and quality outcomes. When the foundation of an organisation is built on highly standardised and formal processes underpinned by highly developed performance-monitoring systems and the ability to control quality, it has a scalable business model. Another component involved in the process, evolving the product offerings through a process of service innovation enabled Care UK to apply standardised business-model concepts.
The requirements
Building a methodology for scalability involves considering project and business requirements first. Then, the organization can develop a system that meets the business and management-style needs to deliver successful outcomes. Jones employed a methodology that outlined the standard project-management methods to be used, and practices and guidelines to follow when managing new-home opening projects and business-transformation projects. With a disciplined, well-managed and consistent methodology, Care UK promoted the delivery of quality products and services, on time and within budget for each location.
The essential benefit of adhering to such a defined project- and programme-management methodology is the ability to demonstrate repeatable successes, rather than learning the same difficult lessons again and again. The objective of the methodology ensures that each new home opening was delivered to the highest possible standards via:
High-quality product or service that adheres to the business case.
Excellent standards of care and service.
Financial performance that achieves or exceeds the business case.
Homes or change initiatives delivered on time.
Projects executed on budget.
Relationships
Effective working relationships are also critical to the success of large-scale projects. Management tactics based on a matrix structure ensure that functional and operational resources are aligned across the business. This approach results in significant advantages, as it enables effective and responsive participation from different parts of the organisation that have specialist expertise. In Jones’ matrix, people from different parts of the business took a lead role in managing a specific work stream and were known as Work Stream Leaders. Jones also adopted the RACI technique for identifying functional areas, key activities and decision points where ambiguities exist.
Project Lifecycle
The management of any large, complex project is made easier when broken down into more manageable chunks. This unique approach to the project’s lifecycle enabled Jones’ to establish clear controls, e.g. review points, or gateways, at which to consider progress before moving on to the next phase. The Care UK project lifecycle methodology consisted of five distinct stages, with each stage considered as a sequence, providing the structure and approach to progressively deliver the required outputs.
Risk and issue management
Focusing on critical risk issues helps programme managers mitigate threats. Regularly planning and leading benefit reviews helps organizations drive success and ensure that profits aren’t eaten up by largely avoidable risks. For example, a slight reduction to a home’s expected average weekly fee (AWF) – although based on a more up-to-date market analysis – could have a detrimental effect on the bottom line. However, if this market analysis re-evaluation were to take place at the pre-planning stages, then the organization has an opportunity to review down spec. Key decisions like these must be managed with due diligence and care, by referring to the original business case and using a clearly defined change-control process, and then directing such matters to the programme board for approval.
Recommendations
Programme managers embarking on a scalability journey should note that before diving into the planning of a system of methodologies and processes, it’s important to first understand what needs to be fixed. Jones began his appointment at Care UK by working with a small team. They spent time getting into the nitty gritty of launching care homes, reviewing checklists, liaising with the Care Quality Commissions (CQC), and understanding the business and identifying gaps. Only then did he present the findings and gain support for the project’s Blueprint. Managers also need to understand the organisational culture in which they operate, and then adapt their approach accordingly. Finally, gaining senior management trust is another critical step, as approval and support helps form links throughout the organization – including the lower-management levels.
Successful organizations need managers with a breadth of knowledge – not necessarily construction management expertise – to successfully drive the outcomes of the project. They also require some understanding of IT systems, staff, marketing strategy and more. Only then will the organisation reap the strategic benefits of higher management-level expertise. With the right approach to project management and creating repeatable systems, care home organizations can seize market conditions and drive growth, while delivering quality outcomes through scalable building blocks.
