Change – Page 6 – Godinterest

October 14, 2015July 1, 2022

4 Lies about Procurement You Probably Believe

The world of Procurement is seemingly full of impassioned people absolutely certain about what procurement is all about. Like other great lies, many of these half-truths and misleading ideas sound agreeable to the ears and come packaged as good advice from influential people.

How many of these popular lies have you fallen victim to?

1. Procurement should have a seat at the C-table

It’s not so much an outright lie as an irritating half-truth – but the damage comes with what Procurement people do with it. The thought behind this is well-intended: Procurement people should be able to speak the language of senior executives as easily as they can talk about FIDIC or demand forecasting. Terms such as EBITDA, ROIC, and economic profit should be part of their everyday parlance. Procurement issues are often the least understood by the board and the CEO and must be explained in their language.

What on earth could be wrong with that? Nothing – if the Procurement people have full cognisance of their own tools and language – and can be persuasive to senior people of the value of Procurement.

Now, that’s where we have, what is kindly referred to, as a skills gap.

In reality, for Procurement with no reputation (outside of that pesky metric of cost) and few business-aligned projects to call upon, it can be incredibly hard to try and catch senior people’s ear – never mind a C-seat (see what I did there?).

2. You must carry out a competitive tender to obtain value for money

I’m trying to distance myself from the public sector here (noting I did co-author the CIPS book on contracting in the public sector) but even in the private sector there’s a desperate need to get three quotes.

Why three quotes?

Not five, not 11? ‘Cos the rules say three; that’s why.

And the rules of Procurement policy and procedures, well, they can’t be broken because the CFO or the head of internal audit (all very commercial animals?) will be down on Procurement like a ton of bricks.

When the three quotes are received the following conversation occurs – the highest price is rejected – ‘they’re ripping us off’ followed by – and I love this one about the lowest price quotation – ‘the price is too low, they must have got the specification wrong’ – and the contract is awarded to the middle-priced one”¦.surely there’s a better way to deliver value for money?

Perhaps starting with actually defining it!

3. Procurement is the only source of governance for 3rd party spend

Being the only source would suggest a 100%, right?

I’d be amazed – and delighted – if Procurement governed half of all the 3^rd party spend. Words such as ‘influencing’ are sometimes bandied about to shore up this lie. What a surprise that sales people are either trained, or very quickly learn ways, to actually bypass Procurement when selling.

And the reason?

Obviously marketing, IT, auditors fees, construction/property, recruitment (I could go on) is completely different, say the senior people in those departments – echoing the views of the oh so helpful sales people. And Procurement just never gets near, as they can’t articulate (deliver?) the value they can add.

I await the avalanche of people commenting on this telling me I’m wrong. Please be assured you are exceptional in Procurement.

4. Procurement welcome innovation and strategic relationships and anything other than lower price

Few businesses view Procurement as a strategic process. Most often, Procurement staff report to the CFO. This astonishing trend indicates that Procurement is still viewed as a financial / accounting activity and not an operational strategic activity that directly impacts the bottom line.

Suppliers; if you have an innovative product or service, recognise that Procurement’s ‘raison d’Ãƒªtre’ is to deliver cost savings. That’s what they are measured on, that’s what the research with CPOs and the C-suite say is the #1 priority. There’s oodles of other priorities such as local sourcing, sustainability, innovation, partnering, risk management – I could go on and on and on. But that’s the one they get measured on. Think that through, next time you’re pitching.

The take-away

Perspectives on Procurement need to change, mature and grow up. Lies like these need to be re-evaluated and abandoned. Procurement needs to change the way they engage and manage suppliers and their internal stakeholders; ‘adding value’ (a dreadful phrase!) means so much more than asking for a discount.

Stephen Ashcroft BEng MSc MCIPS (speaking here, very much in a personal capacity!) is Associate Director, Procurement and Commercial Advisory at AECOM, a Fortune 500 company. He’s a procurement learner stuck in the body of a procurement veteran, and with over 20 years’ experience still sees the glass as half full. Working with leading organisations across diverse industry sectors, Steve helps clients reimagine procurement to drive improved performance. A recognised advisor, speaker, lecturer, and author; the ever-hopeful Kopite shares his bright-eyed/world-weary views on Twitter @ThinkProcure, LinkedIn and his blog.

October 13, 2015July 1, 2022

34 Thought Provoking Change Management Quotes

Change is good. It’s also often hard. The status quo can be so much more comfortable. But to succeed in business, you must run toward change. Companies most likely to be successful in making change work to their advantage are the ones that no longer view change as a discrete event to be managed, but as a constant opportunity to evolve the business

Here are 34 thought provoking change management quotes:

It is not the strongest or the most intelligent who will survive but those who can best manage change — Charles Darwin
One key to successful leadership is continuous personal change. Personal change is a reflection of our inner growth and empowerment — Robert E. Quinn
Change before you have to — Jack Welch
You must embrace change before change erases you.
— Rob Liano
Change before you have to — Jack Welch
Too few leaders have the emotional fortitude to take responsibility for failure.
— Paul Gibbons, The Science of Successful Organisational Change: How Leaders Set Strategy, Change Behaviour, and Create an Agile Culture
People don’t resist change. They resist being changed! — Peter Senge
If you want to make enemies, try to change something — Woodrow Wilson
The key to change is to let go of fear — Rosanne Cash
The world hates change, yet it is the only thing that has brought progress — Charles Kettering
There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things — Niccolo Machiavelli
Change is the law of life and those who look only to the past or present are certain to miss the future — John F. Kennedy
Even those who fancy themselves the most progressive will fight against other kinds of progress, for each of us is convinced that our way is the best way.
— Louis L’Amour
Whosoever desires constant success must change his conduct with the times — Niccolo Machiavelli
Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business — Mark Sanborn
Change your thoughts and you change your world — Norman Vincent Peale
If you don’t like change, you will like irrelevance even less — General Eric Shinseki (U.S. Army Chief of Staff, 1999-2003)
We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn — Peter Drucker
Whosoever desires constant success must change his conduct with the times
— Niccolo Machiavelli
All is connected, no one thing can change by itself
— Paul Hawken
Learn to adjust yourself to the conditions you have to endure, but make a point of trying to alter or correct conditions so that they are most favorable to you — William Frederick Book
We would rather be ruined than change
We would rather die in our dread than climb the cross of the moment and let our illusions die — W. H. Auden
Every generation needs a new revolution — Thomas Jefferson
Never doubt that a small group of thoughtful, concerned citizens can change the world. Indeed it is the only thing that ever has — Margaret Mead
I’ll go anywhere as long as it’s forward — David Livingstone
Life isn’t about finding yourself. Life is about creating yourself — George Bernard Shaw
Adaptability is about the powerful difference between adapting to cope and adapting to win— Max McKeown
You can’t build an adaptable organization without adaptable people–and individuals change only when they have to, or when they want to — Gary Hamel
People will try to tell you that all the great opportunities have been snapped up. In reality, the world changes every second, blowing new opportunities in all directions, including yours — Ken Hakuta
A wise man adapts himself to circumstances, as water shapes itself to the vessel that contains it — Chinese Proverb
The price of doing the same old thing is far higher than the price of change — Bill Clinton
Each of us has the opportunity to change and grow until our very last breath. Happy creating — M.F. Ryan

Change or die? we choose life! How about you?

October 10, 2015July 1, 2022

Are Women Better Project Managers Than Men?

October 7, 2015July 1, 2022

Playing God: Swedish Train operator uses Big Data to ‘avoid train delays that haven’t happened yet’

In a sign of things to come, a Swedish train operator is using new technology that employs big data to predict the entire commuter train system two hours into the future.

Welcome to the world of “Big Data.” We have more information at our fingertips than any generation in history. We live in the world of “Big Data.” That is the new way people are trying to describe this sea of digital facts, figures, products, books, music, video, and much more. Twitter, apps, Facebook–they’re each giving science new ways to look at what people do and why.

“Hopes, fears, and ethical concerns relating to technology are as old as technology itself.”

We actually welcome some aspect of Big Data. These mysterious data successes (or accidental successes) are easy to see as a kind of Big Brother future, where technology can track your every move and report back to ”¦ someone. However, StockholmstÃƒ¥g, the train operator is using new technology that employs big data to predict train delays before they happen.

“The Commuter Prognosis – A Social Scientist’s Dream Come True.”

The mathematic algorithm, called “The commuter prognosis” was developed in Stockholm, Sweden.

When a train is not on time the algorithm forecasts disruptions in the entire network by using historic big data to prevent the ripple effects that actually causes most delays.
Wilhelm Landerholm the mathematician who has developed the algorithm said:

“We have built a prediction model, using big data, that lets us visualize the entire commuter train system two hours into the future. We can now forecast disruptions in our service and our traffic control center can prevent the ripple effects that actually cause most delays.”

The algorithm has been tested but is not currently being used by traffic controllers.

How does it work?

The key to the model is a large amount of historical data. The model works similar to a seismograph, an instrument that measures and records details of earthquakes, such as force and duration, but instead identifies late train arrivals. When this happens, the system uses historical data from previous occurrences to forecast the likely impact on the entire train network.

Real-time public transportation information is already used around the globe, however, traffic control centers still typically assess delays manually to try and prevent further problems in a network. The commuter prognosis system, on the other hand, will forecast these delay effects instantaneously and provide a prediction of how a single or multiple disturbance might affect the whole train network. The commuter prognosis system could change how traffic control centers operate all over the world.

“The Effects of One Delayed Train Can Quickly Multiply Within a Train Network”

Imagine that “The commuter prognosis” forecasts that a train will be 10 minutes late to station C in two hours. To deal with this the traffic control center issues a new train from station A that will arrive on time at station C. As soon as the new train has been put in motion the algorithm re-calculates and gives the traffic control center a new forecast for the entire train network within minutes.”

The most important benefit of “The commuter prognosis” is that it provides for a more punctual public transportation.

“The commuter prognosis” will be available in a smartphone app based on the original model. The app will integrate with other transportation big data to make commuting easier and will indicate which coaches are more or less crowded.

Big Data, Ethics, and Religion

These stories remind us that even though companies and governments are doing amazing things with data, it’s at best imperfect. The algorithms and programs they use to filter and respond to data are at least as fallible as the human beings who designed them. We can also see its complexity and failures as evidence of the amazing omnipotence of our God – who doesn’t make errors and who knows right where to find us, even inside a great fish or the depths of hell.

The arrival of big data has already brought with it numerous questions that have yet to be properly addressed. These questions are methodological, epistemological, and ethical, and they concern (inter alia) the ways in which data is collected, stored, interpreted, represented, and traded. A further complication is a speed with which data science is advancing, which means that (for example) the application of legal and ethical restrictions to the practice of that science will always risk being several steps behind the point that it has currently reached. There are indications that we are currently sleepwalking towards a situation in which the commercial exploitation of big data routinely increases social division, and renders privacy a thing of the past.

Ket factors

A mathematical model interprets big data to forecasts for each train in the train network.
The commuter prognosis can warn about delays two hours before the departure or arrival actually takes place.
The commuter prognosis calculates how the delay affects other trains in the system.
The purpose of “the commuter prognosis” is to make life easier for traffic control centers and to give passengers a better service.
In the future, the algorithm will be potentially adaptable for more types of public transportations and cities.

October 1, 2015July 1, 2022

43 Great Quotes To Inspire You To Be a Better Christian Leader

Anyone who has responsibility for the work of others understands the unique challenges that come with managing people.

Over the years, various thought leaders have come up with pearls of wisdom in the form of quotations that when given some thought, have a lot to teach us. Sometimes a simple quote is just the thing to lift our spirits, to make us smile or to give us the energy to keep going when we’re feeling low.

Here are 43 such quotes to make us better Christian leaders.

“The Christian leader of the future is called to be completely irrelevant and to stand in this world with nothing to offer but his or her own vulnerable self.” – Unknown
“In most cases being a good boss means hiring talented people and then getting out of their way.” – Unknown
“The good news is, God has provided us with a LifeBook to help us – the Bible.” – Unknown
“Encouragement is the oxygen of the soul.” – John Maxwell
“There’s only two things you can start without a plan: a riot and a family, for everything else you need a plan.” – Unknown
“Rejection is an opportunity for your selection.” – Unknown
“People don’t care how much you know until they know how much you care.” – John Maxwell
“Leadership is getting people to work for you when they are not obligated.” – Fred Price
“Running a project without a work breakdown structure is like going to a strange land without a roadmap” – J Phillips
“You don’t have to hold a position in order to be a leader.” – Henry Ford”
“Have a good plan, Execute it violently, Do it today” – General Douglas McArthur
“The single biggest problem in communication is the illusion that is has taken place.” – Unknown
“To improve is to change; to be perfect is to change often.” – Winston Churchill
“A project without a critical path is like a ship without a rudder.” – D. Meyer
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams
“What’s measured improves.” – Unknown
“A goal without a plan is just a wish.” – Antoine de Saint Exupry 1900-1944, French writer and aviator
“If it is not documented, it doesn’t exist. As long as information is retained in someone’s head, it is vulnerable to loss.” – Unknown
“It must be considered that there is nothing more difficult to carry out nor more doubtful of success nor more dangerous to handle than to initiate a new order of things.” – Machiavelli 1446-1507, Italian statesman and philosopher
“No one can whistle a symphony. It takes a whole orchestra.” – Unknown
“Luck is for the ill-prepared.” – Unknown
“Tell me and I’ll forget, show me and I may remember, involve me and I’ll understand.” – Chinese Proverb
“Of all the things I’ve done, the most vital is coordinating the talents of those who work for us and pointing them towards a certain goal.” –Unknown
“PMs are the most creative pros in the world; we have to figure out everything that could go wrong before it does.” – Fredrik Haren
“Why do so many professionals say they are project managing when what they are actually doing is firefighting?” –Unknown
“The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” –Unknown
“Ensure your documentation is short and sharp and make much more use of people-to-people communication.” –Unknown
“Quality means doing it right when no one is looking.” – Henry Ford
“Leadership offers an opportunity to make a difference in someone’s life, no matter what the project.” – Bill Owens
“Leaders must be close enough to relate to others, but far enough ahead to motivate them.” – John C. Maxwell
“Leaders have two characteristics: first they are going somewhere, and second they are able to persuade other people to go with them.” – John Maxwell
“The key to successful leadership today is influence, not authority.” – Kenneth Blanchard
“The manager asks how and when; the leader asks what and why.” – Warren Bennis
“The best example of leadership is leadership by example.” – Jerry McClain
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams
“The authority by which the Christian leader leads is not power but love, not force but example, not coercion but reasoned persuasion. Leaders have power, but power is safe only in the hands of those who humble themselves to serve.” – John Stott
“We can be tired, weary and emotionally distraught, but after spending time alone with God, we find that He injects into our bodies energy, power and strength.” – Charles F. Stanley
“Jesus said, “For even the Son of Man came not to be served but to serve others and to give his life as a ransom for many.” – Mark 10:45
“We are all faced with a series of great opportunities brilliantly disguised as impossible situations.” –Unknown
“Be faithful in small things because it is in them that your strength lies.” – Mother Teresa
“The greater your knowledge of the goodness and grace of God on your life, the more likely you are to praise Him in the storm.” – Matt Chandler
“Continuous effort – not strength or intelligence — is the key to unlocking our potential” – Winston Churchill
“God is most glorified in us when we are most satisfied in Him.” – John Piper

If you know a great quote or scripture that will inspire others to lead their churches better, please feel free to share it in the comments below.

September 25, 2015July 1, 2022

Why Do Projects Fail?

September 23, 2015July 1, 2022

From Outreach Ideas to Action in Three Easy Steps

A good idea is great. A good idea that’s executed perfectly can change the world. But a simple idea alone is useless.

A Good Idea That’s Executed Perfectly Can Change the World

There’s an idea that flops and an idea that becomes the next biggest thing. It’s all about how it’s executed. If it doesn’t come with a plan, or if it appears too difficult to introduce, someone else will do it, leaving you with a has-been idea that can no longer be implemented. This is why every ‘brainwave’ ‘eureka’ moment idea needs to be teamed together with a worthy execution”¦if not, don’t expect much.

Pushing an innovative idea forward into something else remains one of our biggest challenges. Admittedly, it can be a super exhausting process, which is why it’s always a great idea to invite the crowd to not only come up with the wonderful ideas, but to also help develop them as well.

There are a few key stages that need to be followed when it comes to getting your crowd in on the idea decision-making and development game.

1. Create a Unique Team

Almost anyone can research and refine new innovative ideas. However, you can take it a step further and invite the crowd to join in the fun and be a part of your team. This will give your idea more validation. It will also decrease any potential risk, and at the same time it could be a huge timesaver when it comes to marketing and finances.

In short, each and every idea should be unique enough to sway people to join a team that supports the idea.

2. Fine Tune that Idea

They say that behind every great idea catapulted onto the market, there was an equally great plan. Every idea requires some sort of plan. It could be just a basic one that briefly outlines the various possibilities connected to it, or it could be a more complex plan that delves into the intricacies of it.

A good plan should include a business plan. This might seem like a given, but you’d be surprised as to how many people don’t have a good business plan to back up their ideas. Plans should also include target audiences, marketing ideas and much more.

You need to approach every idea in a methodical way. You’ll need a unique set of criteria that pertains to one idea – it’s not a case of one-size fits all. You’ll need to answer any question that arises, and until this is done, you can’t move forward and successfully turn your idea into reality.

Use and involve your crowd. Ask them to research various aspects of the idea, and then have them report back and share their ideas and findings with the rest of the group.

3. Don’t Stand for Mediocre

There are literally hundreds upon hundreds of okay ideas. There are even hundreds of great ideas. But, an average or good idea is not enough, which is why it’s absolutely essential to select only the best of the best ideas. It doesn’t matter if it’s only one mind-blowing idea because as the old adage goes, quality is better than quantity.

Quality Is Better than Quantity

The good and even the great ideas might struggle. Such ideas are difficult to get funding for, and it’s more challenging to prototype and deliver them. If you want to make your idea come alive, you need to have defined criteria, which allows for choosing the best idea to follow up on. After the criteria has been established, it’s time to use the crowd again aka Christian community. Ask them to respond accordingly and honestly – does the idea meet all the listed criteria?

If yes, that’s great, you’re moving towards success. If not, it’s back to the drawing board to get it right.

You need to act now and remember this: it’s okay to simply start by putting just one outreach idea into action.

What kinds of challenges do you and your team face when trying to develop your ideas further?

September 18, 2015July 1, 2022

75 of the Most Inspirational Leadership Quotes

September 16, 2015July 1, 2022

Manage Your Project More Effectively Now

There are a few who get project management right from the outset, but for many it’s a minefield. In theory, project management seems easy, but it’s not as straightforward as it seems. If you’re like the majority of people, you follow what seems like a simple project management process. You start by setting your budget, you choose the right people to join the team, and hope the project gets completed without too many hitches along the way.

But, realistically speaking, project management is nothing like this – it’s hardly ever so straightforward. Mistakes are made. You might choose the wrong people to complete the project. Your team might have no idea what’s expected of them or what the project goals are, or in some cases they might even receive conflicting information, which puts the whole project in jeopardy. Sometimes the scope of the project changes, and because of everything else that’s going on, your team is unable to fulfill the requirements and meet the project deadlines.

It happens, and you’ve got to be prepared for any situation while working together towards the common goal – successfully completing the project.

Don’t throw in the towel just yet. It might seem daunting, but there are few surefire tricks of the trade which businesses and project managers can implement to better their chances of successfully completing a project on time and within budget.

1. Know the Project Details Well

Before starting, you need to create a thorough project scope that outlines every single thing. This then needs to be approved by every stakeholder involved.

Your scope needs to have as much detail as possible such as the short-term milestones, deliverable dates, and a budget outline. It makes sense really. The more detail it includes will improve your odds when it comes to completing the project successfully.

What’s more, you’ll also improve your relationship with your client throughout the whole project process from the beginning right through to the end. Of course every project will encounter a few changes along the way – this is the norm, but having a detailed plan will help you manage your client better when something is off course.

Choose your Project Team Members and Size Wisely

2. Choose your Project Team Members and Size Wisely

Naturally, if you want your project to be a winner, you need the right people for the job, which includes having the right project manager on board. Keep your team as small as possible – size does matter; so don’t let anyone else tell you otherwise.

The smaller the team, the better the communication. It also eases the stress and takes the pressure off the project manager. With a smaller team made up of the right people, the project manager will be able to organise their group without losing sight of all the details and work that’s needed doing. So, if you really want to have an effective project, limit your group’s size and only use those people and their skills that can benefit the project.

3. Highlight your Expectations from the Outset

You need to outline what you expect and what the client expects, which includes all the milestones, from the very beginning. Setting more milestones more frequently will allow you to follow the project’s progress more effectively. This way you’ll be able to jump on things quickly when they begin to go off scope, allowing you and your team to remain on target and on time.

Setting frequent milestones in a project will also allow you to review your spending and the investment thus far, which in turn will help you stay within the budget.

Milestones remove any ambiguity. They allow people to stay on target and there’s less risk of derailing the project.

Milestone setting should be a team effort. Everyone should be on board, so there won’t be any excuses later on down the line.

4. Does your Team Know what They’re Doing?

It may sound like a given, but it’s really important to be crystal clear from the beginning regarding people’s roles in the project. In other words, you need to highlight who is responsible for what, and what their deadline or deadlines are.

Things can get complicated with many people working on the same task. Sometimes things get misinterpreted or lost in translation. Avoid anyone being confused by clearly stating who should do what right from start, and make sure you enforce accountability.

You don’t need to worry about manually managing such tasks, as there are plenty of easy-to-use online task management programmes that can do this for you, so embrace technology and ease your pressure.

You may think it’s a waste of time spelling it all out, but this ensures that the full scope of the project is understood, people are clear of their role and individual and collaborative timelines. This is the key to keeping people on task and motivated.

5. Stop Micromanaging

It’s important to constantly touch base with your team members. However, there’s a fine line between supporting them and breathing down their necks. Give them space instead of micromanaging. Empower your team, trust them, and you’ll get their best work.

6. Use a Reliable System to Manage the Project

Communication is key. Most people rely on emailing, but when it comes to managing a big project with a number of different people working on it, this can hinder the project’s progress. Constantly referring back to old emails and previous correspondence is only going to waste precious time. Use software that keeps everything in one place from communication to any project information and updates. This will save you and your team a lot of time and money.

Motivate your Team

7. Motivate your Team

Everyone works better with positive reinforcement. Set milestones and reward when they’re reached. Your milestones will keep all people on track. Celebrate milestones together, but be sure to also recognise those who can’t meet them.

8. Frequent Short Meets to Stay on Track

It’s a project with many people collaborating, so holding regular meetings is a must. This is the only way to ensure that everyone and the project are on track. But you need to keep it short and sweet. Don’t meet for the sake of meeting. Have an agenda and stick to it. If you’re doing your project virtually, it’s even more important to touch base on a regular basis, so keep those communication lines open.

People do tend to go on at times when given the floor, so give everyone a set time to speak and make sure you all stick to it.

9. Allow Time for Change

No project ever runs 100% smoothly and specifications do change along the way. So to avoid the unnecessary stress and running around frantically, do some forward thinking, and set aside a certain amount of time for any changes in the scope – you’ll thank yourself for doing so in the end!

September 12, 2015July 1, 2022

2 Ways Residential Elderly Care Providers Can Drive Growth

The care sector is growing fast. People are its most valuable asset and investment in care-home developments is being fuelled by an ageing population and a growing demand for specialist skills.

Scalability and Replication Have Now Become the Building Blocks That Will Enable Residential Elderly Care Providers to Sustain Growth, Deliver Successful Change and Achieve High-quality Service Outcomes

Dean Jones, former Investment Growth Programme Manager for Care UK offers insight into how REC providers can take advantage of market opportunities by building a sustainable and scalable system. Jones’ experience includes programme managing a £250 million investment-growth programme from 2012 to 2015, which involved building and commissioning 20 new state-of-the-art care homes and their services. He also oversaw a £60 million 3-year investment in a Suffolk programme, for the building of 10 new care homes and 10-day clubs and bringing much needed additional nursing and dementia-specialist care to the community.

REC Providers Can Develop Their Own Blueprints to Replicate and Scale Growth

REC providers can learn much from Jones’ involvement with scaling successful care homes. In his work at Care UK, Jones employed innovative ideas for evolving the next generation of care homes and introducing a competitive edge through unique selling points to harness market potential. The trendsetting programmes have led to phenomenal success, with more than 30 new homes built over a five-year period, a level of growth rarely seen in this sector. Jones describes how REC providers can develop their own blueprints to replicate and scale growth.

Building a foundation

The organization relied on a guiding principle as it developed a scalable system. It consisted of a toolkit that would outline how to manage projects and launch new homes, along with the standard of care the organization expected once a home is operational. The first system in the toolkit, the Project Management Blueprint (PMB) consisted of methodologies, processes and systems that would guide the creation of an ambitious and exciting growth pipeline for new homes.

The Blueprint ensured that the programme and project’s team resources would deliver high-quality outcomes through the practice of sound project management, both at a programme and individual project level. However, the Blueprint was just one of three tools the organisation would use to govern the commissioning and operation of new care homes. The other tools, a Home Manager Launch Manual (LM) and a suite of Standard Operating Procedures (SOP), complemented the programme on the whole.

Building the Capability to Service the Demand Is the Key to Driving Growth

The blueprint

Creating the demand for growth and the environment for change is not enough to generate scalability. According to Jones, building the capability to service the demand is the key to driving growth. Instead of control, managers need to:

Introduce a framework and certainty about processes.
Implement repeatable best practices.
Build the ability to drive quality.
Equip people to do the best job possible.
Introduce a suite of project documents that directly suit the organisation’s purposes while ensuring consistence use.
Increase efficiency and productivity.

As a result of the Blueprint, Care UK was able to construct the building blocks for scalability and replication that would encourage change, growth and quality outcomes. When the foundation of an organisation is built on highly standardised and formal processes underpinned by highly developed performance-monitoring systems and the ability to control quality, it has a scalable business model. Another component involved in the process, evolving the product offerings through a process of service innovation enabled Care UK to apply standardised business-model concepts.

The requirements

Building a methodology for scalability involves considering project and business requirements first. Then, the organization can develop a system that meets the business and management-style needs to deliver successful outcomes. Jones employed a methodology that outlined the standard project-management methods to be used, and practices and guidelines to follow when managing new-home opening projects and business-transformation projects. With a disciplined, well-managed and consistent methodology, Care UK promoted the delivery of quality products and services, on time and within budget for each location.

The essential benefit of adhering to such a defined project- and programme-management methodology is the ability to demonstrate repeatable successes, rather than learning the same difficult lessons again and again. The objective of the methodology ensures that each new home opening was delivered to the highest possible standards via:

High-quality product or service that adheres to the business case.
Excellent standards of care and service.
Financial performance that achieves or exceeds the business case.
Homes or change initiatives delivered on time.
Projects executed on budget.

Relationships

Effective working relationships are also critical to the success of large-scale projects. Management tactics based on a matrix structure ensure that functional and operational resources are aligned across the business. This approach results in significant advantages, as it enables effective and responsive participation from different parts of the organisation that have specialist expertise. In Jones’ matrix, people from different parts of the business took a lead role in managing a specific work stream and were known as Work Stream Leaders. Jones also adopted the RACI technique for identifying functional areas, key activities and decision points where ambiguities exist.

Project Lifecycle

The management of any large, complex project is made easier when broken down into more manageable chunks. This unique approach to the project’s lifecycle enabled Jones’ to establish clear controls, e.g. review points, or gateways, at which to consider progress before moving on to the next phase. The Care UK project lifecycle methodology consisted of five distinct stages, with each stage considered as a sequence, providing the structure and approach to progressively deliver the required outputs.

Risk and issue management

Focusing on critical risk issues helps programme managers mitigate threats. Regularly planning and leading benefit reviews helps organizations drive success and ensure that profits aren’t eaten up by largely avoidable risks. For example, a slight reduction to a home’s expected average weekly fee (AWF) – although based on a more up-to-date market analysis – could have a detrimental effect on the bottom line. However, if this market analysis re-evaluation were to take place at the pre-planning stages, then the organization has an opportunity to review down spec. Key decisions like these must be managed with due diligence and care, by referring to the original business case and using a clearly defined change-control process, and then directing such matters to the programme board for approval.

Recommendations

Programme managers embarking on a scalability journey should note that before diving into the planning of a system of methodologies and processes, it’s important to first understand what needs to be fixed. Jones began his appointment at Care UK by working with a small team. They spent time getting into the nitty gritty of launching care homes, reviewing checklists, liaising with the Care Quality Commissions (CQC), and understanding the business and identifying gaps. Only then did he present the findings and gain support for the project’s Blueprint. Managers also need to understand the organisational culture in which they operate, and then adapt their approach accordingly. Finally, gaining senior management trust is another critical step, as approval and support helps form links throughout the organization – including the lower-management levels.

Successful organizations need managers with a breadth of knowledge – not necessarily construction management expertise – to successfully drive the outcomes of the project. They also require some understanding of IT systems, staff, marketing strategy and more. Only then will the organisation reap the strategic benefits of higher management-level expertise. With the right approach to project management and creating repeatable systems, care home organizations can seize market conditions and drive growth, while delivering quality outcomes through scalable building blocks.